Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Always great service
Always great service
Insurer: Trupanion
By:
always have a great experience always answer my questions timely in response of claims and staff in chats.
always have a great experience , always answer my questions, timely in response of claims and staff in chats. highly recommended
Insurer: Trupanion
By:
amazing customer service
amazing customer service
Insurer: Trupanion
By:
I have been with Trupanion for over 10 years - My dog Barry had ACL surgery on both rear legs then went into renal failure at the end of his days meaning that he spent several days in hospital.
I have been with Trupanion for over 10 years - My dog Barry had ACL surgery on both rear legs, then went into renal failure at the end of his days meaning that he spent several days in hospital. My other dog, Austin, just underwent emergency surgery for a ruptured tumor on his spleen, again resulting in a hospital stay. Trupanion took the additional stress out of having to find payment for all the services by working with the facilities and pre-approving the procedures extremely quickly. I only had to worry about finding the initial deductible and resulting co-pays. Any questions that I have ever had have been answered quickly, and their staff are all professional and extremely personable at the same time. I have recommended Trupanion to multiple people, some of whom became very happy customers, and I will continue to do so - They are a great company.
Insurer: Trupanion
By:
Kat was very informative and compassionate.
Kat was very informative and compassionate.
Insurer: Trupanion
By:
Trupanion has greatly declined over the 10 years I have been with them.
Trupanion has greatly declined over the 10 years I have been with them. Rates continuously increase, claims don't processes without you staying on top of them. The employee's apologize for delays but its constant. I only have 1 dog left with Trupanion my other 4 are with another insurance at this point.
Insurer: Trupanion
By:
Trupanion is always there when we need and removes a great deal of stress when it comes to caring for our dogs needs.
Trupanion is always there when we need, and removes a great deal of stress when it comes to caring for our dogs needs.
Insurer: Trupanion
By:
Super efficient and always clear and concise responses
Super efficient and always clear and concise responses
Insurer: Trupanion Canada
By:
Trupanion is excellent.
Trupanion is excellent. Our service has been awesome. We know that we are covered and the Trupanion staff are ALWAYS friendly and helpful!
Insurer: Trupanion Canada
By: