Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
Other Categories
I already recommend Trupanion to friends and family!
I already recommend Trupanion to friends and family! You make it so easy to submit claims, you review them quickly, and the customer support is incredible. You're always there when I need you!
Insurer: Trupanion
By:
Satisfied customer.
I was surprised at the speed with which Trupanion responded to the claim. Thank you.
Insurer: Trupanion
By:
Very friendly patient answered all my questions
Very friendly, patient, answered all my questions
Insurer: Trupanion
By:
You have been very prompt with payment and easy to work with!
You have been very prompt with payment and easy to work with!
Insurer: Trupanion Canada
By:
Very pleasant experience
Rep was very patient
Insurer: Trupanion
By:
Online & through phone service
The only reason I'm giving it a rating of 8 is because I had a lot of trouble trying to sign up on the website. It's a solid 10/10 for the customer service when I called. I was set up within a few minutes over the phone and everyone I spoke with was kind and helpful.
Insurer: Trupanion Canada
By:
Great customer service and very helpful
Very great costumer service and very helpful
Insurer: Trupanion Canada
By:
Amazing Pet Insurance Support
We originally acquired pet insurance for our dog thinking that we wanted to protect him from the general and acute health issues that might arise for a dog like a broken limb or ingesting something he shouldn't have. As it turned out, our dog has some complicated chronic bowel and internal organ interactions which have been challenging and time consuming to properly diagnose and treat. Trupanion has been so supportive and easy to deal with on so many occasions and even during those late night hospital visits on weekends that inevitably arise. It has been a long journey but one where we could focus on loving our dog and not having to stress about financial decisions for his health. We now have a young daughter who loves and adores him and its so amazing to watch them interact and had it not been for the support from Trupanion, our little guy might not have been here to meet her! We've recommended Trupanion to so many of our friends and family and we've heard nothing but great things from all of them.
Insurer: Trupanion
By: Jared
6/11/21 This will be an ongoing review as I am in the process of filing a claim.
6/11/21 This rating is currently based on my limited experience with SPOT. I have not yet filed a claim. I am basing this review off off the registration and payment process as well as excellent customer service (which includes real people answering the phones). I am getting ready to go through the claims process and will change this review accordingly if necessary. I pledge to be fair with my expectations and expect that I will be treated fairly according to the terms of the contract (which I read forward and backward before enrolling) but can be very open ended when it comes to diagnosing pets with pre-existing conditions or preventative testing v/s necessary testing as you can see by previous reviews. I truly hope all goes well and I'm able to leave this 5 start rating where it is. I'll update soon.
Insurer: Spot
By: Jennifer
6/11/21 This will be an ongoing review as I am in the process of filing a claim.
6/11/21 This rating is currently based on my limited experience with SPOT. I have not yet filed a claim. I am basing this review off off the registration and payment process as well as excellent customer service (which includes real people answering the phones). I am getting ready to go through the claims process and will change this review accordingly if necessary. I pledge to be fair with my expectations and expect that I will be treated fairly according to the terms of the contract (which I read forward and backward before enrolling) but can be very open ended when it comes to diagnosing pets with pre-existing conditions or preventative testing v/s necessary testing as you can see by previous reviews. I truly hope all goes well and I'm able to leave this 5 start rating where it is. I'll update soon.
Insurer: Spot Canada
By: Jennifer