Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Excellent service. Quick payment
I have been extremely pleased with Trupanion since I stated. Great service, good personnel and quick payment of claims
Insurer: Trupanion
By: Denise
So relieved
I was so relieved that we had this insurance and they took care of everything for us. One less step for us to worry about. We were very emotional at the time of Byron's surgery and could not imagine having to worry about finances at a time like this. So thankful and appreciative.
Insurer: Trupanion Canada
By: CARRIE-ANN
Excellent customer service.
Excellent customer service...above and beyond. Good coverage that does not start excluding issues based on dog's birthday/years.
Insurer: Trupanion
By:
Keloidal Fibrosarcoma
The speed which Trupanion addressed the issue with my dog was very quick. Every time I called for clarification they were very empathetic. The turn around time for reimbursement was 2 days at the most
Insurer: Trupanion
By:
Trupanion always there!!!
I can’t thank Trupanion enough for always helping with my dog Midgie. They are very fast and efficient on our claims and very thoughtful for their comments to me!!!
Insurer: Trupanion Canada
By:
Very Pleased
I was very happy with my overall experience. The representative I spoke with was knowledgeable and very helpful.
Insurer: Trupanion Canada
By:
Easy enrollment
Able to talk to someone on the phone about questions I had
Insurer: Trupanion
By:
Best Pet Insurance
Communication with Trupanion is very timely. Get answers fast.
Insurer: Trupanion
By: