Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Best Insurance company
We have had healthy paws for a few years now with both of our dogs. This is the only insurance company I've ever worked with that has personally reached out after any surgeries to check on our dog's health. I was pleasantly surprised when I received a personalized email asking how our dog Ralph was after a minor procedure to remove a lump. Their app is extremely easy to use and I've never run into any problems. The claim process is also easy to follow and I have never had any issues. Reimbursement was received within 1-2 business days. Would highly recommend this insurance company.
Insurer: Healthy Paws
By: Sarie
Excellent Pet Insurance
Excellent communication and fast refund issued. Highly recommend
Insurer: Trupanion
By:
The representatives at Trupanion we always very nice and helpful.
The representatives at Trupanion we always very nice and helpful.
Insurer: Trupanion
By:
Excellent service, proud to be a member
Immediate and very professional
Insurer: Trupanion Canada
By:
Hands down the best!
Absolutely the best experience. My dog was very sick and we had to do lots of various testing that cost a boat load of money. After each visit I submitted the required paperwork online and within 3 days I had the money back in my account. Put my mind at ease knowing they were working fast to reimburse me allowing my dog would get the best possible treatment.
Insurer: Trupanion
By:
Happy New Trupanion Member
Acquiring a policy for my cat was a snap. Received plenty of guidance in getting it done.
Insurer: Trupanion
By:
Easy
Always fast and easy. Thanks again.
Insurer: Trupanion
By:
Would not have a pet without this covera
Always quick and easy
Insurer: Trupanion
By:
Great Emergency Pet Insurance
Claim process was extremely easy. All I had to do was take a picture with my iPhone of the bill and upload it into the claim window on the app. Took 5 minutes max and they paid my claim in 48 hours. It made taking my dog to the emergency clinic less stressful knowing that I would be covered for the majority of the visit and could place the bill on my credit card without worry of having funds to pay it back. Thank you.
Insurer: Trupanion
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