Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Embrace Pet Insurance
We've been with Embrace for a few years now. Our Molly is diabetic and requires daily insulin injections. We've never had a problem with claims. The process is very user friendly and quick. We would never consider switching to any other company.
Insurer: Embrace
By: David
Trupanion sent help during my panic
As a new pet parent, it’s a shock when vet bills come in. My puppy chewed through his disposable water bowl and ingested plastic. I didn’t really have a choice on his treatment to save him. Trupanion responded within hours and approved the claim so I can focus on helping my puppy recover instead of worrying over payment.
Insurer: Trupanion
By: Kay
Wonderful first time experience!
Easy to file claim, super fast response. Thank you.
Insurer: Trupanion
By:
Pamela, labradoodle mom
I do and I would continue to recommend Trupanion. When you little person is sick, the last thing you want to worry about is cost and insurance. Trupanion is always there which gives me much comfort.
Insurer: Trupanion
By:
Kayla was wonderful in helping me with a claim however whoever initially processed the claim did not verify all the information I sent and dragged on the process.
Kayla was wonderful in helping me with a claim however whoever initially processed the claim did not verify all the information I sent and dragged on the process. Was clearly someone did not read what I sent In and made me wait extra time for my claim
Insurer: Trupanion
By:
Staff very helpful
Shannon was very patient and extremely helpful and answered all my questions
Insurer: Trupanion
By:
First time insurer.
Signing up was easy, information provided was helpful, I was allowed ample time to make my decision and I didn't havexto dig for information because the site was very transparent.
Insurer: Trupanion
By:
Thank you !
Thank you so much! All my questions were fulfilled with thoughtful answers. I felt very well taken care of with my new puppy mom anxieties ! Thank you !
Insurer: Trupanion
By:
Trupanion has made taking care of my dog's vet bills and medication refills an easy and streamlined submission process that is affordable and absolutely worth it.
Trupanion has made taking care of my dog's vet bills and medication refills an easy and streamlined submission process that is affordable and absolutely worth it. When I do have a question or I may not have submitted enough information, the people they have available for "customer support" have ALWAYS been so kind and so helpful. Trupanion, please continue to offer this resource of having well-trained, friendly, and empathetic folks available to talk to directly for help — it is invaluable during the trying times you go through with your pet family and why I am so thankful to be using Trupanion.
Insurer: Trupanion
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