Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Slow reimbursement if you get it at all. Wait on hold 45 mins average
Very poor often find a reason not to reimburse. Then told me my vet wasn’t sending the info. Then said they got it. The. Said it would be 10 days. Then said it was for a different date then whatmy claim was Usually am o hold 45 mins to talk to someone. I am still trying to get reimbursed for may 12 bills
Insurer: Pets Best
By: Lillian
Aaron was very knowledgable about your pet insurance and he answered every question l had.
Aaron was very knowledgable about your pet insurance and he answered every question l had. I was very comfortable speaking with him, you have a great employee in him.
Insurer: Trupanion
By:
Courteous and quick response
Courteous and quick response
Insurer: Trupanion
By:
Customer service was great and super friendly
Customer service was great and super friendly
Insurer: Trupanion
By:
Get Trupanion!
Great service experience. Fast, friendly, and knowledgeable.
Insurer: Trupanion
By:
I chose this number because she was kind and very thorough on the information.
I chose this number because she was kind and very thorough on the information.
Insurer: Trupanion
By:
It was actually Brian and he was very helpful.
It was actually Brian and he was very helpful.
Insurer: Trupanion
By:
On my last call for information the agent was friendly and accommodating.
On my last call for information, the agent was friendly and accommodating.
Insurer: Trupanion
By:
Service is always amazing and easy.
Service is always amazing and easy.
Insurer: Trupanion
By:
The rep I spoke with was very friendly and relatable.
The rep I spoke with was very friendly and relatable. I like the peace of mind I have knowing that I don't need to consider finances if there is an emergency or illness with one of my pets.
Insurer: Trupanion
By: