Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
Always a great experience!
Always a great experience!!
Insurer: Trupanion
By:
Because I had heard about it and people seem to like it.
Because I had heard about it and people seem to like it. Plus the chat I had tonight with Lee was excellent.
Insurer: Trupanion
By:
A very care full person & when I want something & get problem most of the time I do not want to do anything with that company
because it gave me yesterday so much problem that I got so confused as I want to write in some of those question and it did not let me do it I was so upset about that that I did not want tolet me finish something I was not sure about that.That was enough for me & did not trust the whole thing about you
Insurer: Trupanion
By:
Great company that follows through with their promises and insurance commitments with extremely nice agents.
Great company that follows through with their promises and insurance commitments with extremely nice agents.
Insurer: Trupanion
By:
Great service
Great customer service, answered all my questions.
Insurer: Trupanion
By:
I have used Trupanion with other pets I have always been treated with courtesy and respect.
I have used Trupanion with other pets, I have always been treated with courtesy and respect. Any issues I have had were always resolved. With my last pet when I had to cancel when my pet died. I was treated with such kindness. I knew for sure my next pet would be insured with Trupanion.
Insurer: Trupanion
By:
It is the rare opportunity to dial a company phone number have my call picked up after only 3 rings then speak to a knowledgeable pleasant and efficient service representative who actually knows my dog's name.
It is the rare opportunity to dial a company phone number, have my call picked up after only 3 rings, then speak to a knowledgeable, pleasant, and efficient service representative who actually knows my dog's name. All questions asked and answered to satisfaction, all claims acknowledged quickly via email. It would behoove all companies to follow Trupanion's business model.
Insurer: Trupanion
By:
It’s like insurance for your pet.
It was super easy to sign up. I chose Trupanion because of the partnership and participation with weratedogs.com
Insurer: Trupanion
By: