Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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CLAIMS NOT PROCESSED
Company never responds to claims. I placed 2 claims for my cat's treatment. Neither one has been processed. Nobody ever answers their phone. Put on permanent hold and left my phone number for call back which never happened. Never even received the promised gift card for signing up. Will report to the State Insurance Commissioner.
Insurer: Spot Canada
By: JEFFREY
Great customer service, easy to file a claim.
Have spoken with representatives and they took great care to make sure i was satisfied with my service . Was very easy to file a claim.
Insurer: Trupanion
By: Laura
Avoid this company too!
Well, where do I even start with this horrendous company? They're worthless. They have deemed "vomiting" as a Pre-existing condition and excluded it for an entire year! Wait, what??!!?? ANYTHING can cause vomiting!!! My vet couldn't believe how ridiculous it was they did that! As far as I know, she's writing an appeal letter. However, thanks to this worthless company, now I can't get Layla tested for IBD! Their adjuster even told me their insurance is "property"! Obviously, they see pets as "property" and NOT family! This company was supposedly started by pet parents. Right, so if it was, then they totally turned greedy and only care about the money! They also now have deemed Layla's pica as a permanent exclusion. Funny, she likes to tear up paper. My vet said that is just her behavior. So, if she accidentally ingests anything, I'm screwed. Worthless company. All "pet insurance" companies are a complete scam. They are more than happy to take your money, but refuse to pay out claims. Too many options and I regret not getting it the day I got Layla. I was overwhelmed and now I'm paying for it. Do yourself a favor and just start an emergency fund. You'll save the stress of battling with this worthless company and you can get your pet the care they need. Sadly, all pet insurance is this way. I can't wait to get rid of this horrible company and if I could, I'd start my own company that actually understands pets are FAMILY and have way less restrictions. Please don't go with Embrace! Read their reviews on BBB! That says everything right there!
Insurer: Embrace
By: Suz
AVOID!!!
Avoid ASPCA at ALL costs! They are quick to deny anything they can as "pee-existing". They are underwritten by Crum &, Forster, which should say a lot right there. They claims that testing for an ear infection is related to anal saculitis! What??!!?? Don't believe all the 5 star reviews. They are written by their employees. Read the BBB reviews and Yelp reviews. One of the worst companies out there. Actually, to be truthful, ALL pet insurance is a SCAM. They see pets as "property", NOT family. They're in the business of sucking us dry of our money and then denying claims. It is supposed to give us a peace of mind. It has been nothing but stress instead. Please do your research and avoid ASPCA!
Insurer: ASPCA
By: Suz
Pleased with Coverage
Once again, I am exceptionally pleased with my coverage. I feel very strongly that Trupanion is the superior pet insurance company out there on the market as it really goes above and beyond. I find the company extremely quick at processing claims and truly appreciate the service I have received to date. Keep up the fantastic work!
Insurer: Trupanion Canada
By: Tanya
Your service is outstanding, claim response is quick and the claims process is easy
Trupanion has handled every claim we have filled in the last 11 years for our dog Chevy. The process has always been easy and the response has always been professional and quick. I wish my own medical insurance could be this efficient! Thank you for your consistent and efficient handling of my claims.
Insurer: Trupanion
By: Laurien
My little louie’s claim’s
Always professional and take care of Louie’s Claims never have any problems
Insurer: Trupanion
By:
Because trupanion give you the best service
Because trupanion give you the best service
Insurer: Trupanion
By:
Because you are so friendly know what your doing!
Because you are so friendly know what your doing! And you talk to me about my Paco. Great customer service.
Insurer: Trupanion
By:
Each interaction with Trupanion and its team has been positive efficient and pleasant.
Each interaction with Trupanion and its team has been positive, efficient and pleasant. Our dog Max is hale and healthy and Trupanion has been diligent in processing a number of significant claims for his treatments. We are more than satisfied with Trupanion Insurance and its very responsive and communicative team.
Insurer: Trupanion
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