Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Extremally bad insurance
This insurance is only good as long as you pay the premium. By this point they are simply wonderful If at one point you dare to claim your vet, expenses they suddenly develop severe amnesia in concern to your submitter invoices, and after some gentle reminder they start to bombard you with dozens of emails, containing a list cervices they DO NOT cover. This long list includes vet. exam, medicine, surgeries.. Literally: nothing is there they are actually covering!. Unlike the promise of 80% coverage of everything, (at the policy signing), they cover about 10% of your clime at the reality. Healthy paws insurance is a complete waste of your money.
Insurer: Healthy Paws
By: Vera
They did an excellent job handling Grizzly’s claim.
My Shepherd took a bad fall injuring 3 discs in his back causing him to have surgery. The claim process went extremely smooth, they took care of the cost within a week.
Insurer: Healthy Paws
By: Jan
Trupanion is Super!
Our breeder gave us one free month of Trupanion insurance. Having her recommend them was an excellent reference. Well, she was absolutely correct. Trupanion has great customer service. Their representatives are always so kind, understanding, and helpful. They are a great company.
Insurer: Trupanion
By: Janis
Great company.
I have recommended Trupanion again and again to all my friends. This company is AMAZING! My dog was diagnosed with diabetes and Trupanion covers the cost of the meds within DAYS of my submitting the charges. They r always helpful on the phone. Always friendly and professional. This is a wonderful company. They get my highest recommendation.
Insurer: Trupanion
By: Stephanie
My recent claims experience
Outstanding service. A company with integrity and professionalism. Very pleasant and caring, well trained, customer service response by phone if preffered.
Insurer: Trupanion
By: COL John
Everything you need from an insurer
We've had Healthy Paws for our Chocolate Labrador, Harvey, since we brought him home 6 years ago. Over those 6 yrs we've had to file several claims for Harvey, the latest of which was for TPLO (ACL) surgery. As you can imagine, this was a major expense and not only did Healthy Paws process the claim and issue the reimbursement in less than a week; they also sent a personal email to check up on how Harvey was doing. Filing a claim is as simple as uploading the invoice from the Vet. Couldn't be happier with the level of service from Healthy Paws.
Insurer: Healthy Paws
By: Rick
Trupanion there to help!
So glad I purchased from Trupanion. They have always been helpful, knowledgeable and considerate of Bella when I send a claim in. Thank you Trupanion.
Insurer: Trupanion
By: Brenda
My Best Choice For My Kitten
Best pet insurance I have been reading about and customer service is excellent and friendly
Insurer: Trupanion
By:
Thank goodness we had insurance!
Everything was very easy and straightforward
Insurer: Trupanion
By:
Have submitted a few claims recently for an unresolved issue Trupanion responded quickly and claim processed.
Have submitted a few claims recently for an unresolved issue, Trupanion responded quickly and claim processed. We are so happy with Trupanion service!
Insurer: Trupanion
By: