Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
signing up
Because the people I spoke with were very helpful and knowledgeable.
Insurer: Trupanion
By:
Customer service is great.
Customer service is great.
Insurer: Trupanion
By:
I had a very positive experience with a representative (Laura) when I had a problem submitting an invoice
I had a very positive experience with a representative (Laura) when I had a problem submitting an invoice
Insurer: Trupanion
By:
Fast and easy!
My dog has a health issue that needs regular attention and the claims process is fast and straight forward.
Insurer: Trupanion
By:
Great Insurance!
My little Maggie is now 14 years old and although we haven't had too many claims the ones we've had Trupanion has been right there to help. I am so glad to have gotten Trupanion when Maggie was a youngster so that now we won't have to worry about her medical needs. Thank you Trupanion
Insurer: Trupanion
By:
Excellent Customer Service and Coverage
Over the last few years I’ve found the claims process to be fair and straightforward. If there’s been a mixup or any confusion, the customer service representatives have been helpful and friendly. They’ve listened to my concerns/questions and fixed any issues immediately. The appeals process has been fair and expeditious. I have no complaints and am happy to continue insuring both of my dogs through Trupanion. I’ve recommended them to anyone who have asked my opinion.
Insurer: Trupanion
By:
Rep was very helpful and easy to speak with.
Rep was very helpful and easy to speak with.
Insurer: Trupanion
By:
The ease of working with Customer Service
The ease of working with Customer Service
Insurer: Trupanion
By:
Rescue Mom gets pet insurance for the first time
The rep was wonder. She answered my questions, gave examples and made sure I was totally comfortable with the coverage. Plus I felt like she genuinely cares about the folks and pets enrolling.
Insurer: Trupanion
By: