Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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All of my interactions with the Trupanion staff have been great.
All of my interactions with the Trupanion staff have been great. My 2 claims have been readily taken care of. Very pleased over all.
Insurer: Trupanion
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Fast claim pay directly to provider outstanding customer service when contacted for assistance.
Fast claim pay directly to provider, outstanding customer service when contacted for assistance.
Insurer: Trupanion
By:
From today's chat.
From today's chat. Informative, quick and got the job done
Insurer: Trupanion
By:
I am elderly and really appreciated the empathy and support helping me file a claim over the phone instead of online.
I am elderly and really appreciated the empathy and support helping me file a claim over the phone instead of online. Thank you
Insurer: Trupanion
By:
Super Efficient
I loved that my veterinarian runs our bill through Trupanion immediately.
Insurer: Trupanion
By:
It was so good to talk to someone who could relate to my situation.
It was so good to talk to someone who could relate to my situation. I was able to get genuine help for my furbaby.
Insurer: Trupanion
By:
Jessica was friendly helpful understanding and helped me determine what Trupanion needs to support a recent claim for Denamarin.
Jessica was friendly, helpful, understanding and helped me determine what Trupanion needs to support a recent claim for Denamarin.
Insurer: Trupanion
By:
Lee was very informative regarding my policy questions and empathetic to my dog's condition.
Lee was very informative regarding my policy questions and empathetic to my dog's condition.
Insurer: Trupanion
By:
Melissa was extremely helpful and kind during a very stressful situation.
Melissa was extremely helpful and kind during a very stressful situation. It was a relief to not have to worry about insurance company runaround and being able to focus on my dogs health. Gladly will recommend Trupanion going forward
Insurer: Trupanion
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