Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Great customer service.
Great customer service. I can chat with someone immediately to help me.
Insurer: Trupanion
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I have spoken with 2 different representatives about my policies and each have been helpful and polite.
I have spoken with 2 different representatives about my policies, and each have been helpful and polite. Quick to answer my question. Great experience, I would recommend them for all your pet insurance needs.
Insurer: Trupanion
By:
Great experience.
Quick and efficient. Very nice to talk to when needed to call.
Insurer: Trupanion
By:
Trupanion is the BEST!!
As always Trupanion is the best! The representative was extremely helpful, very pleasant and at the end of our conversation asked me to give Tyson some healthy scratches! I never have had any problems with any of my claims. My dog suffers from a skin condition and the medication is pricey. I would and have recommended Trupanion to anyone with a pet. 10+
Insurer: Trupanion Canada
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Both encounters with your representatives have been wonderful and they have answered my questions so well.
Both encounters with your representatives have been wonderful and they have answered my questions so well. They were kind, helpful, and caring during a very difficult and stressful time with my pet.
Insurer: Trupanion Canada
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Excellent customer service.
Excellent customer service....nice to know I have insurance for my dog in cases in which I may need to access it....and I have in the past and Trupanion has helped me so much and very grateful
Insurer: Trupanion Canada
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Great service
Excellent service overall. Prompt answer to my claim and quick deposit.
Insurer: Trupanion Canada
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Error in claim
I was notified regarding a submission for services we did not receive. I sent an email to trupanion, the matter was never investigated. I was sent an email stating that my claims did not qualify for submission. ( which were never submitted by me in the first place)
Insurer: Trupanion Canada
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Review on insurance
Really appreciated your quick response in letting us know what was covered and issuing payment.
Insurer: Trupanion Canada
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