Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Service
I spoke to Lynn on the phone She is excellent !! What an asset to your company Very pleasant and knowledgeable I believe she’s from Laughlin nv Great job
Insurer: Trupanion
By: Patricia
Easy to use
It was very easy to submit our claim using our phone, and the response was very quick and efficient.
Insurer: Trupanion
By:
It’s easy to get through to a real person on the phone they’re always helpful and compassionate and making a claim couldn’t be easier
It’s easy to get through to a real person on the phone, they’re always helpful and compassionate and making a claim couldn’t be easier
Insurer: Trupanion
By:
Shae made me feel valued and special.
Shae made me feel valued and special. She listened to me and demonstrated that she cared about what I was saying.
Insurer: Trupanion
By:
Amazing!
So easy and quick! Life saving!
Insurer: Trupanion
By:
Staff always friendly and helpful.
Staff always friendly and helpful. Claims paid promptly
Insurer: Trupanion
By:
Staff was helpful and lovely.
Staff was helpful and lovely. However I did wait almost 2 hours to be seen.
Insurer: Trupanion
By:
The best decision
The claims experience has been amazing. By the time we leave the vet's office we know exactly what we owe, and we get an email right away about what was covered and what wasn't and why (a routine check-up or regular vaccines). We are glad we selected Trupanion.
Insurer: Trupanion
By:
Peace of mind
When our beloved dog became ill suddenly, Trupanion made the claim submittal process easy and fast. Refunds were quick to arrive. One less thing to worry about and in the end our dog is better. Have been recommenifing Trupanion for years to our friends and family.
Insurer: Trupanion
By: