Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Aching Ears
Always easy to file a claim. If you have issues the personnel on the phone is always so kind and willing to help solve your issue.
Insurer: Trupanion
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MUST HAVE
Amazing, amazing, amazing service. Service is amazing. Everyone I have spoken to is not only super helpful but so compassionate during such a difficult emotional time. Love this company… and I am not one to leave reviews but how could you not with such awesome service?
Insurer: Trupanion
By:
Amy was just so very helpful & not rushed.
Amy was just so very helpful & not rushed. She answered all my questions.
Insurer: Trupanion
By:
Anthony was very helpful in assisting me with understanding a billing error posted to my account.
Anthony was very helpful in assisting me with understanding a billing error posted to my account. He took the time to look into the issue and made sure it was fixed.
Insurer: Trupanion
By:
Aren’t had to use it yet but agents have been very nice to work with so far
Aren’t had to use it yet but agents have been very nice to work with so far
Insurer: Trupanion
By:
Because they are efficient and friendly
Because they are efficient and friendly
Insurer: Trupanion
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DaRoy was awesome excellent customer service!
DaRoy was awesome excellent customer service!
Insurer: Trupanion
By:
Trupanion always comes through
Every claim i put in for my dog is handled swiftly and completely
Insurer: Trupanion
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