Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Not recommended
Takes a minimum of 4+ Weeks to receive reimbursement. It can take 3+ weeks for them to even register that they have received your faxed claim. Categorizes pet issues incorrectly. Have twice reduced our coverage from 80% down to 50% because of claims we have made. We pay premiums for up to $5000 per condition per year and have not exceeded this amount. Poor customer service with extended phone waits and a call back system does not work. Emails can take weeks for them to return. Always have excuses for their poor service…
Insurer: Petsecure
By: Sue
Great enthusiasm and willingness to help
Great enthusiasm and willingness to help
Insurer: Trupanion
By:
Great experience as always!
Great experience as always!
Insurer: Trupanion
By:
Claim procedure seems to be overloaded.
Had trouble processing claims e-mailed from our Vet, switched over to Direct Deposit and still waiting for a claim that was supposed to be processed first but a second one came first !
Insurer: Trupanion
By:
Customer service
Customer service
Insurer: Trupanion Canada
By:
Fast efficient service
Fast, efficient service
Insurer: Trupanion Canada
By:
Great customer service and easy claim experiences
Great customer service and easy claim experiences
Insurer: Trupanion Canada
By:
I always recommend Trupanion.
I always recommend Trupanion. I have never had any issues accessing my pets insurance and the claims process is super easy.
Insurer: Trupanion Canada
By:
it was a relatively easy process information was made available and person I reached out to at Trupanion was very informative
it was a relatively easy process, information was made available, and person I reached out to at Trupanion was very informative
Insurer: Trupanion Canada
By: