Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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I was very satisfied w her assistance and friendliness.
I was very satisfied w her assistance and friendliness.
Insurer: Trupanion Canada
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I’m frustrated about my claims being denied bc I mentioned my dog licking his paws on a visit more than a year prior to him developing an ear infection.
I’m frustrated about my claims being denied bc I mentioned my dog licking his paws on a visit more than a year prior to him developing an ear infection. Vet said likely just matting btwn toes. No further testing or concerns on her part or mine. No prior health issues identified and now have to go through appeals process due to what seems like a stretch to deny my claims. At this point, I’m wondering if the insurance is even worth it. Noreen was helpful. No issues with her.
Insurer: Trupanion Canada
By:
I’ve already told people about Trupanion and I’ve had nothing but good experiences when dealing with you and your team.
I’ve already told people about Trupanion and I’ve had nothing but good experiences when dealing with you and your team. Keep up the good work.
Insurer: Trupanion Canada
By:
Incredibly friendly and helpful
Incredibly friendly and helpful
Insurer: Trupanion Canada
By:
Madelyn is always extremely helpful and knowledgeable.
Madelyn is always extremely helpful and knowledgeable. Always such a pleasant call, making me feel at ease
Insurer: Trupanion Canada
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Matt was very helpful much better than our initial experience.
Matt was very helpful much better than our initial experience.
Insurer: Trupanion Canada
By:
Sooooo easy
This is the easiest insurance experience I have ever had, and with the use of the app, and the claims updates it’s amazing!
Insurer: Trupanion Canada
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Trupanion has had excellent customer service every time I have called.
Trupanion has had excellent customer service every time I have called. They were clear with what they would covered and did not give me an trouble when I have submitted claims.
Insurer: Trupanion Canada
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Easy Peasy!
Vet submitted claim… easy! Processed quickly! Response was very clear.
Insurer: Trupanion Canada
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