Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
Other Categories
Fantastic company
Always a pleasure to deal with! Would highly recommend
Insurer: Trupanion Canada
By:
Exceptional Service!!!
Amazing!!! You help us save my dog from a terrible illness. The claim process is the easiest I’ve ever used and the payment is in our account within a couple of days. I can’t thank-you enough. All of the phone operators are so caring and empathetic!!!
Insurer: Trupanion Canada
By:
Friendly representativeunable to resolve my problem but forwarded me necessary documents to file an appeal.
Friendly representative,unable to resolve my problem but forwarded me necessary documents to file an appeal.
Insurer: Trupanion Canada
By:
The strength of Trupanion
Making life and death decisions for Zipper at a time of panic was only possible because of Trupanion supporting us!
Insurer: Trupanion Canada
By:
Easy and quick claim
My veterinarian's office submitted the claim and within a few days i received an email explaining how the claim was determined and the money deposited into my account
Insurer: Trupanion Canada
By:
Professional knowledgeable willing to help
Professional, knowledgeable, willing to help
Insurer: Trupanion Canada
By:
Join up process easy - disappointed that I was offered to join without join up fee, but that offer was withdrawn when I actually joined
The actual sign up was easy. I was disappointed because I had asked for a quote a few days earlier and I received an email offering to waive the joinup fee if I signed up immediately. I was not able to sign up that day, and was frustrated to see that I had to pay the join up fee. It almost made me reconsider joining.
Insurer: Trupanion Canada
By:
trupanion, truly great!
things are explained properly so we always understand, fast, efficent never disappointed
Insurer: Trupanion Canada
By: