Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,038 total


Verified December 11, 2021

Always very professional and very quick - excellent service - thanks!

Always very professional and very quick - excellent service - thanks!

Insurer: Trupanion Canada

By:

Useful
Verified December 11, 2021

Placed a couple of claims and was happy with the communication I had received and the quick response time of the response.

Placed a couple of claims and was happy with the communication I had received and the quick response time of the response.

Insurer: Trupanion Canada

By:

Useful
Verified December 11, 2021

The Trupanion team has been wonderful to work with.

The Trupanion team has been wonderful to work with. Direct billing from my vet has been a life saver and has happened with ease. Than you Trupanion, because of you we have been able to give our first baby the care she deserves!!!!!

Insurer: Trupanion Canada

By:

Useful
Verified December 11, 2021

Very quick!

Very quick!!!

Insurer: Trupanion Canada

By:

Useful
Verified December 11, 2021

Dry efficient and everything done in a very timely manner.

Dry efficient and everything done in a very timely manner.

Insurer: Trupanion

By:

Useful
Verified December 11, 2021

Always fast and efficient

Always fast and efficient

Insurer: Trupanion

By:

Useful
Verified December 11, 2021

Customer service was thorough and excellent

Customer service was thorough and excellent

Insurer: Trupanion

By:

Useful
Verified December 11, 2021

Easy and good customer service

Easy and good customer service

Insurer: Trupanion

By:

Useful
Verified December 11, 2021

First time filing a claim.

First time filing a claim. Claim was easy to file but not pleased with results. I believe Premier sent in records for 7 years but out of pocket expenses are sky rocketing. It expensive to own a pet.

Insurer: Trupanion

By:

Useful
Verified December 11, 2021

I didn't have to do anything.

I didn't have to do anything. I have the Trupanion Ap and my Vet put in the claim. Couldn't be simpler

Insurer: Trupanion

By:

Useful

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