Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Always a good experience.
Always a good experience. Covered what we expected and great communication around approval.
Insurer: Trupanion Canada
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Customer service amazing
Amazing reviews ! Just signed up and had to use the online chat and received great help right away .
Insurer: Trupanion Canada
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Everytime I have needed help with a question I have received the response required immediately from a very knowledge person.
Everytime I have needed help with a question I have received the response required immediately from a very knowledge person.
Insurer: Trupanion Canada
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So professional and had a kind way about her.
So professional and had a kind way about her.
Insurer: Trupanion Canada
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Trupanion is a professional fast efficient courteous Pet Insurance Company with reasonable rates.
Trupanion is a professional, fast, efficient, courteous Pet Insurance Company with reasonable rates. It maybe hard to believe but they've consistently made us feel like they're on our side. We strongly recommend them.
Insurer: Trupanion Canada
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Satisfied
Very friendly and knowledgeable when I called to sign up.
Insurer: Trupanion Canada
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I am extremely pleased with my Trupanion policy.
I am extremely pleased with my Trupanion policy. It has been extremely helpful in caring for my pet and the service is outstanding. The time between submission of an invoice and the claim being settled is very timely. The funds are in my account in a matter of days. Thank you Trupanion in exceeding my expectations.
Insurer: Trupanion
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Thank you.
I have had two calls with Trupanion, both of them helpful, warm and friendly.
Insurer: Trupanion
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My inquiry was handled quickly and efficiently.
My inquiry was handled quickly and efficiently. Elin was courteous, and knowledgeable.
Insurer: Trupanion
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The claims process is very easy and the payments were made quickly.
The claims process is very easy and the payments were made quickly. My dog was diagnosed with Lymphoma in April of 2021 and he has gone through months of chemotherapy treatments. I couldn’t have given us both the chance to extend his life without Trupanion. I would highly recommend them to anyone looking for insurance for their pets.
Insurer: Trupanion
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