Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Because the person I talked to was awesome and responded immediately.
Because the person I talked to was awesome and responded immediately.
Insurer: Trupanion Canada
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Amber was great!
Amber was great!!!
Insurer: Trupanion
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Customer service is great and I love that someone is available to help me 24/7 if I have any questions about my pet's policy or the status of a claim.
Customer service is great, and I love that someone is available to help me 24/7 if I have any questions about my pet's policy or the status of a claim.
Insurer: Trupanion
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Easy process/quick response!
Easy process/quick response!
Insurer: Trupanion
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Friendliness and extra helpful
Friendliness and extra helpful
Insurer: Trupanion
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I worked with Julie very good experience. Very efficient knowledgeable and good people skills. If I still had my business retired now I would hire her away from you.
I worked with Julie, very good experience. Very efficient, knowledgeable and good people skills. If I still had my business, retired now, I would hire her away from you.
Insurer: Trupanion
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Pushy Initial Customer Service
My initial call to activate my 30 day free insurance from my breeder was not as easy as the enrollment call at the end of the trial. The CSR was frustrated, after being a bit pushy, that I wasn't ready to fully enroll (I didn't even have my dog yet!), and he insisted that my dogs breed wasn't in the system, so he quoted me based on the wrong breed. When we actually enrolled in a plan, the new CSR corrected our breed easily, and our quotes were actually much cheaper.
Insurer: Trupanion
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Thank you guys for being awesome!
Thank you guys for being awesome!
Insurer: Trupanion
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