Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Fair & Fast
Healthy Paws is one of the best choices I've made concerning my pet. As an insurance professional, I especially appreciate being able to reach an associate in the United States, the clear terms and limitations within the policy, and the fast and efficient reimbursements. The associates are kind, honest, and always incredibly helpful.
Insurer: Healthy Paws
By: Samantha
Trupanion provides affordable, excellent coverage for our baby.
This has been the best decision we ever made. Trupanion is easy to work with.
Insurer: Trupanion
By: Maria
Feeble excuse to deny claim
We heard Trupanion was great, and so we signed our retired bomb sniffing service dog up who we recently adopted. Her retirement is being cut short because she took a very quick turn and needs intervention. However, Trupanion used the fact that she's "thrown up occasionally" in the past to deny our claim. Dogs throw up. We took her in to an ER because she started to refuse food, became lethargic, and developed urinary incontinence. If simply throwing up before developing serious symptoms is a basis to deny a claim on organ failure, good luck to anyone else... The appeals process has relied on a bullet point note from an emergency vet who we've never even met. We're not allowed to explain the context of her past vomiting to the claims department (not that we should have to. She got vaccines, eats trash... AKA is a dog). I would be in less distress if I'd never even signed up for pet insurance in the first place. The customer service reps agree with us, but apparently there's nothing we can do. Heartbroken and disappointed to be dealing with this while we watch our dog suffer.
Insurer: Trupanion
By: Cassandra
Outstanding customer service!
I could not be more pleased with Trupanion! When Echo needed next day surgery they worked seamlessly with our vet while keeping us informed and updated at every step. It was such a positive experience during a very stressful time. I have had the same wonderful service with both direct payment to my vet and reimbursement. I never hesitate to recommend Trupanion.
Insurer: Trupanion
By: Ruth
Outstanding
Trupanion is outstanding and awesome service on your pets needs and the reimbursement are very fast. They are the most awesome company. Most of my friends have them now.
Insurer: Trupanion
By: Sharon
Because the person I talked to was awesome and responded immediately.
Because the person I talked to was awesome and responded immediately.
Insurer: Trupanion Canada
By:
Amber was great!
Amber was great!!!
Insurer: Trupanion
By:
Customer service is great and I love that someone is available to help me 24/7 if I have any questions about my pet's policy or the status of a claim.
Customer service is great, and I love that someone is available to help me 24/7 if I have any questions about my pet's policy or the status of a claim.
Insurer: Trupanion
By: