Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Dan was excellent at explaining the policy. He was friendly and cheerful.
Dan was excellent at explaining the policy. He was friendly and cheerful.
Insurer: Trupanion Canada
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True excellence!
Friendly, knowledgeable, and patient customer service representative. I was hesitant purchasing insurance at first but now I am now able to feel at ease with my pet coverage. Many thanks!
Insurer: Trupanion Canada
By:
Great experience.
Great experience. Always paid as per agreement. I had my dog for 13 years and never had any issues
Insurer: Trupanion Canada
By:
Seth is Great!
Seth who was my advisor was extremely kind, positive and passionate about the company. He was knowledgeable and was able to answer my questions in a positive way. Very personable and pleasant.
Insurer: Trupanion Canada
By:
So easy to deal with!
So easy to deal with!
Insurer: Trupanion Canada
By:
Great customer service
The person that enrolled me was very helpful and knowledgeable. She answered all my questions.
Insurer: Trupanion Canada
By:
They were perfect to talk too
They were perfect to talk too
Insurer: Trupanion Canada
By:
Very clear process only thing is would be good to have more clarity on what coverage is as I was progressing on the steps had to stop research and then go back
Very clear process only thing is would be good to have more clarity on what coverage is as I was progressing on the steps, had to stop, research and then go back
Insurer: Trupanion Canada
By:
Very helpful and we have dealt with you before
Very helpful and we have dealt with you before
Insurer: Trupanion Canada
By: