Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Awesome!
Trupanion is a must for any animal owner. Our Abby suffers from allergies and pollen in particular. We reside in Florida which is the land of pollen. She requires almost monthly Cytopoint injections to handle her itching. We thank you so very much for the wonderful fast turn around time on processing our claims. We are very grateful. These dachshunds can be a handful but we love her to pieces. Thank you again, Melissa Kinne and Abby
Insurer: Trupanion
By: Melissa
Great, dependable insurance
They give great peace of mind. Our coverage does not include examinations and covers 80% of the rest after a modest deduction. Our pup recently had some health issues after years of having coverage. Our claims were quickly processed and we were reimbursed promptly. I feel it is irresponsible not to have good coverage. It allows you to seek help with even minor problems to keep your friend healthy. Healthy Paws is fantastic - I highly recommend them.
Insurer: Healthy Paws
By: Bob
Insurance helped us through a very tough time!
We are very happy with our insurance. This year, both of our dogs were found to have a fairly rare disease, and as it often happens, if a disease is rare, a diagnosis is not made quickly. At first, we went through a hospitalization of one and a long doctoring of both; then, after 5 months, we had to hospitalize again, this time with expensive tests, such as radiographs, CT, biopsies, and lab tests for both dogs. The situation was exasperated by the fact that the hospitalized one now had an acute onset of hepatolysis. Our insurance company was with us through this entire time. They quickly and efficiently worked through all of our medical bills, returning our portion of the money in 3 to 5 business days. When thousands of dollars are in question, such a response is very important, and we are very grateful for our insurance company for helping us with no difficulties through this tough time. If you want reliable insurance for your pets, do not hesitate and contact Healthy Paws Pet Insurance!
Insurer: Healthy Paws
By: Svetlana
Insurance performance evaluation
Good customer service so far.
Insurer: PHI Direct
By: Chris
Quick, easy claim process!
Got the puppy preventive add-on for our 8 week old. It's already paid for itself for the next few months between vaccines, microchipping, and flea/heartworm meds! Claim was super easy, approved instantly and money deposited within the next day or so. Also had to file an accident claim for our puppy swallowing a hair bow. That process was easy as well. It is currently still in review but I'm confident that they'll have it sorted out.
Insurer: Lemonade
By: Allison
Quick and Affordable
The few times we have to submit a claim, has been so quick and very easy! I always feel heard and helped whenever I need to contact anyone on the team! Thank you all for keeping my baby healthy.
Insurer: Lemonade
By: Jasmine
Dan was excellent at explaining the policy. He was friendly and cheerful.
Dan was excellent at explaining the policy. He was friendly and cheerful.
Insurer: Trupanion Canada
By:
True excellence!
Friendly, knowledgeable, and patient customer service representative. I was hesitant purchasing insurance at first but now I am now able to feel at ease with my pet coverage. Many thanks!
Insurer: Trupanion Canada
By:
Great experience.
Great experience. Always paid as per agreement. I had my dog for 13 years and never had any issues
Insurer: Trupanion Canada
By:
Seth is Great!
Seth who was my advisor was extremely kind, positive and passionate about the company. He was knowledgeable and was able to answer my questions in a positive way. Very personable and pleasant.
Insurer: Trupanion Canada
By: