Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Excellent customer service and company
I have told several people about your company, it has put my mind completely at ease having this type of insurance. They have handled my claims immediately and professionally.
Insurer: Trupanion
By: Marie
Once again, Thanks!
I have been a policy holder of Trupanion since getting our first dog from Canine Companions. I have filed 3 claims during that time and all three were paid by Trupanion in 2-3 days. No fuss. No worries. Just an honest response to our claim. In the midst of our worry and grief for a dear pet, we are deeply, deeply grateful.
Insurer: Trupanion
By: Rich
Definitely Worth It!!
I was hesitant to purchase pet insurance for the first time but I am so glad we went with Lemonade! The representatives are fabulous and the claim reimbursements are fast. Definitely happy with the sevice!
Insurer: Lemonade
By: Amanda
Lemonade makes insurance super easy.
Lemonade has made getting pet insurance super easy and handles my claims extremely quick and answers any questions I have in great detail.
Insurer: Lemonade
By: Lisa
They where get when I asked them ??in things I didn't under stand
They where get when I asked them ??in things I didn't under stand
Insurer: Trupanion Canada
By:
Great customer service.
Great customer service. Find what policy works for you and your pet. Customer service was helpful in changing my info and even cancel.
Insurer: Trupanion
By:
Healthy Paws helps us get Baxter the care she needs
We've had Healthy Paws insurance for our dog, Baxter, since she was a puppy (she's now 6). She's had quite a few minor issues here and there over the years and Healthy Paws has helped cover her care. Recently, she had a blown CCL (basically the dog equivalent of an ACL) and needed x-ray, surgery, meds, etc. Having Healthy Paws made this expensive surgery feasible for us and helped reduce some of the stress of the situation! We even were able to set up direct pay between Healthy Paws and the vet, rather than having to pay the whole cost and go through reimbursement. That was incredibly helpful and it was an easy process despite a quick turnaround. They've been very responsive and even followed up to see how Baxter's doing. We're really grateful to have Healthy Paws so we can get Bax the care she needs!
Insurer: Healthy Paws
By: Lisa
Everything went smoothly
Everything went smoothly
Insurer: Trupanion Canada
By:
when I signed up for Trupanion I had no idea that I would need it.
when I signed up for Trupanion I had no idea that I would need it. Just seemed a wise thing to do. My experience has been so encouraging, professional and I so appreciate your e-mails and your contact with me! You as far as I'm concerned are top notch!
Insurer: Trupanion Canada
By: