Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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The process is quick clearly explained and consistent.
The process is quick, clearly explained and consistent. I’m dissapointed in how many things are not covered- but each time that is clearly explained. I actually recommended Trupanion just last night to a friend exploring pet insurance
Insurer: Trupanion
By:
Great Customer Service Agents
Agent was helpful, knowledgeable, and covered all the questions I had. He made it easy to complete.
Insurer: Trupanion Canada
By:
Excellent customer satisfaction and Trupanion’s customer service is exceptional.
Excellent customer satisfaction and Trupanion’s customer service is exceptional.
Insurer: Trupanion Canada
By:
Very Happy
Excellent customer service. Everything was explained.
Insurer: Trupanion Canada
By:
Excellent service.
Excellent service. Convenient online account. Easy to navigate
Insurer: Trupanion Canada
By:
I chose this score because Jacqueline answered all my questions with excellent etiquette she was very sweet to me I'm truly amazed every time i call trupanion I haven't had one negative experience yet hats off to you all
I chose this score because Jacqueline answered all my questions with excellent etiquette she was very sweet to me I'm truly amazed every time i call trupanion I haven't had one negative experience yet hats off to you all
Insurer: Trupanion Canada
By:
Easy to apply
It was easy to use Offered insurance for the lifetime of my cat They pay my vet direct i like that
Insurer: Trupanion Canada
By:
It was great to be able to have the coverage right away and trupanion get back to the vet so quickly to cover some of the costs.
It was great to be able to have the coverage right away and trupanion get back to the vet so quickly to cover some of the costs. I was not expecting the bill to get so high and the amount of times needing to go back to vet again. It was so helpful in such a stressful time for my pup
Insurer: Trupanion Canada
By:
Chloé
Parce que le service à la clientèle super efficace et m’a aidé à m’abonner car le site n’était pas disponible
Insurer: Trupanion Canada
By:
Very efficient
Very efficient
Insurer: Trupanion Canada
By: