Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Grateful to Quickly Speak to a Human
I was so happy to connect to a PERSON to talk to immediately at the number that was given when I was investigating plan options. No "press one for this" sort of thing. :) My questions were answered in full, knowledgeably, and that gave me the confidence to move ahead with Trupanion. Thank you!
Insurer: Trupanion
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The online claims option works great communication about the status of my claim was timely and the check was promptly deposited into my account.
The online claims option works great, communication about the status of my claim was timely and the check was promptly deposited into my account.
Insurer: Trupanion
By:
Easy sign for pet insurance
It was straight forward. There was quick follow up
Insurer: Trupanion Canada
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It was very nice to have an insurance for our lovely dog Hachi.
It was very nice to have an insurance for our lovely dog Hachi. She was a healthy and wonderful pug. We miss her so much. The service was fast and professional, and we were moved with the condolence letter we received after Hachi passed away. Thank you.
Insurer: Trupanion Canada
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Easy Peasy
My vet recommended Trupanion to me and the link and 24 hour offer was sent directly to me. I trust my vet so this was assuring. I read over all the options and signed up. The website should be more clear that part two must be done by phone only. I did have a wonderful man answer the phone.
Insurer: Trupanion Canada
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Vanessa was very informative and helped me find a solution to my problem
Vanessa was very informative and helped me find a solution to my problem
Insurer: Trupanion Canada
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Easy to submit fast payment.
Easy to submit, fast payment. Couldn’t ask for a better experience.
Insurer: Trupanion
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Excellent customer service!
Excellent customer service! Kylee was very professional. Much appreciated!
Insurer: Trupanion
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