Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Fast friendly service.
Fast friendly service. Staff always helpful.
Insurer: Trupanion
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The person who helped me was very helpful and compassionate!
The person who helped me was very helpful and compassionate!
Insurer: Trupanion
By:
Always smooth experiences with Trupanion.
Always smooth experiences with Trupanion.
Insurer: Trupanion Canada
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Amazing customer service!
Amazing customer service!
Insurer: Trupanion Canada
By:
Customer service is great.
Customer service is great. I have never had any issues.
Insurer: Trupanion Canada
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Excellent service!
Excellent service! Kat was so helpful and answered all my questions with so much info - also helped me understand my policy and what my coverage entails
Insurer: Trupanion Canada
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Helpful knowledgable.
Helpful knowledgable.
Insurer: Trupanion Canada
By:
I have been a customer of trupanion for the last 13 years until my dog Lola passed away.
I have been a customer of trupanion for the last 13 years until my dog Lola passed away. We since bought a new puppy Layla and we are back. 100 % satisfied with all the service
Insurer: Trupanion Canada
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Mindi was so lovely and helpful.
Mindi was so lovely and helpful. Great staff person. All Trupanion staff are great. However, Trupanion's policies on existing conditions is biased against rescue dogs and favours designer dogs who will ultimately have more expensive claims in the future. I'm only keeping my insurance in of an accident as that seems like the only thing she's covered for.
Insurer: Trupanion Canada
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My claims were handled quickly and efficiently
My claims were handled quickly and efficiently
Insurer: Trupanion Canada
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