Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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I had always heard great things about Trupanion through clients at my work place.
I had always heard great things about Trupanion through clients at my work place. I work for a cancer center. I would always hear our clients mention how great Trupanion was and how thankful. They never had a problem with claims and when they talked to an agent it’s was always pleasant. I decided to give it a try. Everyone I’ve talk to over the phone is professional and helpful. The app makes submitting a claim fast and easy. Keeping track of everything in one place. I’m glad I chose Trupanion.
Insurer: Trupanion
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I have found trupanion to be exceptionally easy to work with.
I have found trupanion to be exceptionally easy to work with.
Insurer: Trupanion
By:
'- Very helpful and responsive customer support - Transparent pricing and easy to understand policy
'- Very helpful and responsive customer support - Transparent pricing and easy to understand policy
Insurer: Trupanion Canada
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Afforable insurance and a great deductible structure that makes sense.
Afforable insurance and a great deductible structure that makes sense. The chat with Kat was fantastic. She was knowledgeable and friendly and soo helpful. What a fantastic company. I am glad my friend recommended you guys.
Insurer: Trupanion Canada
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Excellent Service!
Excellent Service!
Insurer: Trupanion Canada
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I had my answer before I arrived home from the appointment!
I had my answer before I arrived home from the appointment!
Insurer: Trupanion Canada
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quick response to request and return
quick response to request and return
Insurer: Trupanion Canada
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This is our first day and Rebecca was lovely and fixed our issue so fast!
This is our first day and Rebecca was lovely and fixed our issue so fast!! So happy with this company already! Thank you
Insurer: Trupanion Canada
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Tori was very kind and empathetic to my situation.
Tori was very kind and empathetic to my situation. She had the information I was looking for, and sent me a package to help file my claim. What remains to be seen is how my claim is processed.
Insurer: Trupanion Canada
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Very polite answered all my questions
Very polite answered all my questions
Insurer: Trupanion Canada
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