Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Amazing how quick and easy response
When you need to fill a claim for any insurance, car, house etc, you know since the beginning that you will be in trouble in calling, visits, follow up and looong story to get resolved. Not with Lemonade pet insurance, the app is really easy to navigate, and the response to approve my pet accident? As quickly as with 5 seconds!!! No way!! Really??? Approved and wire transfer fast, yep some detailed severe accidents takes a couple of days… but worth it… l love it!
Insurer: Lemonade
By: Federico
awesome
Fast service. Emotional support from customer service. Trupanion did what they said they would!
Insurer: Trupanion Canada
By: Aaron
Great full
My Wife and I are very Great full we decided to partner with Trupanion as our pet insurer. We experienced an unfortunate accident with our King Charles Cavalier and Trupanion pulled through to help us.I would hesitate recommending them to any pet owners.
Insurer: Trupanion
By: Mike
I had always heard great things about Trupanion through clients at my work place.
I had always heard great things about Trupanion through clients at my work place. I work for a cancer center. I would always hear our clients mention how great Trupanion was and how thankful. They never had a problem with claims and when they talked to an agent it’s was always pleasant. I decided to give it a try. Everyone I’ve talk to over the phone is professional and helpful. The app makes submitting a claim fast and easy. Keeping track of everything in one place. I’m glad I chose Trupanion.
Insurer: Trupanion
By:
I have found trupanion to be exceptionally easy to work with.
I have found trupanion to be exceptionally easy to work with.
Insurer: Trupanion
By:
'- Very helpful and responsive customer support - Transparent pricing and easy to understand policy
'- Very helpful and responsive customer support - Transparent pricing and easy to understand policy
Insurer: Trupanion Canada
By:
Afforable insurance and a great deductible structure that makes sense.
Afforable insurance and a great deductible structure that makes sense. The chat with Kat was fantastic. She was knowledgeable and friendly and soo helpful. What a fantastic company. I am glad my friend recommended you guys.
Insurer: Trupanion Canada
By:
Excellent Service!
Excellent Service!
Insurer: Trupanion Canada
By:
I had my answer before I arrived home from the appointment!
I had my answer before I arrived home from the appointment!
Insurer: Trupanion Canada
By:
quick response to request and return
quick response to request and return
Insurer: Trupanion Canada
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