Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Always has been a great help with my animals
Always has been a great help with my animals
Insurer: Trupanion
By:
Answered my questions quickly and was very helpful.
Answered my questions quickly and was very helpful. Also, Jordan - asked me if I’d liked welcome packets mailed out for my other 2 dogs while I was asking a few questions and totally forgot to reply to him. I definitely wanted them mailed out, but had so many questions to ask that it slipped my mind to respond back. Jordan had followed up with me and asked if I’d still like the packets mailed out and I was so happy he did! Trupanion is amazing and I constantly refer anyone and everyone to them.
Insurer: Trupanion
By:
Ashlynn was very pleasant however Trupanion was unable to provide me with the information I was asking for.
Ashlynn was very pleasant, however Trupanion was unable to provide me with the information I was asking for. I am looking to insure my three FIV+ cats and wanted to know what would NOT be covered due to their FIV status prior to insuring them and trupanion could not provide that info. I was willing to pay full price knowing I was getting limited coverage because I fully believe in pet insurance (my dogs are insured with trupanion), but since they couldn't tell me what would not be covered, I fear trupanion would try and say ANY disease my cats get is from FIV. I am vet and I know certain conditions should not be covered, but since they were unwilling to provide this info in writing, I decided not to insure them. My worst nightmare is paying for three cats' insurance for the next 18 years to only find out trupanion won't cover anything for them.
Insurer: Trupanion
By:
Baldur has gone through a lot as a pup & it’s nice to have Trupanion help out!
Baldur has gone through a lot as a pup & it’s nice to have Trupanion help out! I love the direct billing, it helps so much
Insurer: Trupanion Canada
By:
Happy with service and policies
Happy with service and policies
Insurer: Trupanion Canada
By:
I received a lot meaningful help over the phone and the responsiveness has been great.
I received a lot meaningful help over the phone and the responsiveness has been great.
Insurer: Trupanion Canada
By:
Love trupanion no complaints here they are kind and helpful and care about your fur babies.
Love trupanion, no complaints here, they are kind and helpful and care about your fur babies.
Insurer: Trupanion Canada
By:
Super annoying company to deal with.
Super annoying company to deal with. But have the best coverage
Insurer: Trupanion Canada
By:
Trupanion is remarkably easy to deal with.
Trupanion is remarkably easy to deal with. We had our first claim approved and paid within a week and we really didn't have to do much! Great experience and will recommend for sure.
Insurer: Trupanion Canada
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