Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Terrible
Stay away, they will find every excuse in the world not to pay a claim, My dog had protein allergy prior to opening the policy with them, and now they tag everything as "allergy" so it's considered pre-existing, las two claims was for yeast infection in his year, first they declined saying they needed the "date of service" which by the way was on the invoice given by the vet, spent a lot of time calling them and they said they were just going to get it from the vet... and then i went online and it was declined again saying it was pre-existing lol.... unreal! they give you the run around so you get tired of calling, i paid them every month on time and they never covered one single claim... not worth the aggravation. I just canceled my policy and will dispute the last charge and will talk to my lawyer about this. Trust me, STAY AWAY from this!!!
Insurer: Healthy Paws
By: RAMON
Must have Insurance
2 years ago I took out Pet ins because my pet was getting older. Little did I know I would actually be needing it for my baby. I am so very happy with this company being there every step of the way helping us with the big bills. You never know when u will need it just like us humans.
Insurer: Trupanion
By: Ruth
I was pleasantly surprised with the good service I received. Thank you!!!
I am so glad I signed Harry up with Lemonade Pet Insurance. We have been well taken care of. Thank you!
Insurer: Lemonade
By: Melanie
Fraud!!! Refused to pay very first Wellness claim
I am a new customer. On my very first claim Pet's Best is refusing to pay for the wellness exam. The representative I spoke with claimed that because the results of the wellness exam found ear mites in my kitten that the wellness exam would not be covered. This is not detailed in any policy information. I believe this is fraudulent in nature as the company is refusing honor my legitimate claim. All over $50??? Simply ridiculous.
Insurer: Pets Best
By: Robert
Quick and easy
I've never had pet insurance before. I was always told they take your money and never cover. So far I'm extremely impressed with Lemonade. Everyone I've dealt with have been great!!
Insurer: Lemonade
By: Kim
Lemonade helps me give my pet the best healthiest life ever!
Lemonade is wonderful! The people are so super friendly and helpful and timely and they truly love your pets like you do! The claims are easy to file and they are thorough and efficient. They are fast at helping you and getting your funds back to you! They are awesome!
Insurer: Lemonade
By: Jennifer
Fast efficient and caring.
Fast, efficient and caring.
Insurer: Trupanion
By:
Ashlynn was super helpful!
Ashlynn was super helpful! I really appreciated her swift assistance, friendly manner and the overall experience was a 10/10. Thank you!
Insurer: Trupanion Canada
By:
Because you guys care about our pets as well as us
Because you guys care about our pets as well as us
Insurer: Trupanion Canada
By:
Every time we have had a claim everything has gone so smoothly and I know that I don’t have to worry about a thing.
Every time we have had a claim everything has gone so smoothly and I know that I don’t have to worry about a thing.
Insurer: Trupanion Canada
By: