Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
The quotes were clear and the benefits…
The quotes were clear and the benefits outlined well. it was a very smooth process
Insurer: MetLife
By: Cynthia Norton
Great customer service !
Answered all my questions and the agent was very nice to talk to !
Insurer: Prudent Pet
By: Sofie our white English Lab
My experience with MetLife Pet…
My experience with MetLife Pet Insurance has been excellent. The support that they offered was a big help which included the reimbursement towards the vet bills. They handled everything very quickly and without delay. I highly recommend!
Insurer: MetLife
By: Domenico Crea
PetsBest has always been easy to work with.
PetsBest has always been easy to work with and fast claim review.
Insurer: Pets Best
By: Diana B
Friendly
Your staff was very patient and helpful, they walked me through the whole process. Great job.
Insurer: Sonnet
By: William Hickey
Still waiting to hear about 2 claims…
Still waiting to hear about 2 claims submitted. One processed quickly, but the other 2 have not and there’s been no word from your team regarding additional questions.
Insurer: MetLife
By: customer
Quality Service
I would never trust anyone else with the health and welfare of my pup. Everyone I have dealt with and spoken to throughout the last 5 years has been more than helpful and genuinely concerned on making sure I have the best experience whenever I have a question or concern. I cannot be anymore happy and grateful that I have Trupanion as our insurance for our furry family member. In a world where everyone is always trying to make money off of you, I have never felt that way about what I pay for our coverage. Appreciate everything you do. God Bless.
Insurer: Trupanion
By: DENI N.