Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great with claim experience and refund…
Great with claim experience and refund process
Insurer: MetLife
By: customer
Don’t waste your time or money
I had Pets Best insurance for my two dogs for years and the policies and experience were great. I recently got a policy for my new pup and the Customer Service has gone downhill drastically. I canceled my policy after one month because the claims process took several weeks for one simple claim, they kept claiming to need medical records, the vet then 5-6 times, they claimed to never receive them, even after one phone call they claimed they had been received, but waiting to go to the right department and then I guess those were lost somehow, what a complete waste of time and money. The company is horrible now.
Insurer: Pets Best
By: Kim
My wife and I cannot say enough…
My wife and I cannot say enough good things about ASPCA Pet Insurance. When our puppy, Coco Chanel, went through some troubling health issues, ASPCA was there for us every step of the way. During a stressful and emotional time, they made the insurance process incredibly easy and hassle-free. Every interaction we had with their team was filled with compassion, understanding, and genuine care. Claims were handled smoothly, communication was excellent, and we never felt like we were fighting to get the support we needed. Knowing that ASPCA Pet Insurance had our back allowed us to focus on what mattered most—helping Coco Chanel recover and giving her all the love and attention she needed. We are truly grateful for their outstanding service and highly recommend them to any pet owner looking for peace of mind and a company that genuinely cares about animals and their families.
Insurer: ASPCA
By: Angel Arce
Pumpkin gets 5 Stars and deserves more...
I am taking the time to say what a wonderful job Pumpkin is doing supporting pet owners in their times of need. This company has it dialed in and keeps their promises. We are so grateful we have Pumpkin pet insurance on all of our pets, its been a true blessing. They processed our very large claim and paid it out with no questions asked. Thank you to whomever is sitting in those offices making decisions, you are providing an amazing service. 10/10 highly recommend.
Insurer: Pumpkin
By: Emmy's former parents
Fetch's Customer Service…
Fetch's Customer Service representative, Nadine was wonderful helping me complete the enrollment for my puppy Allie. She was very professional and answered all of my questions. Thanks again and looking forward to ongoing assistance with Allie's healthcare.
Insurer: Fetch
By: Sara
My experience with Pumpkin Ins.
I have had 5 GSD’s for the past 25 years. In the past 5 years I realize that having pet insurance is a must specially now days when veterinary expenses have more than double. When you have a pet (dog) like a German shepherd they become part of your family really fast and you will sacrifice any expenditure to see them well again. In my case my German Shepherd has had a couple of emergencies that require hospital stays and the charges were astronomical. Pumpkin ins came to the rescue very fast and reimbursed me for almost 90% of the charges after the deductible were met. Pumpkin has excellent customer service guiding you thru the claim process while speaking to a real person. I am very happy with pumpkin pet insurance as of this date.
Insurer: Pumpkin
By: Guillermo
The best insurance around
The best insurance around. They actually care about their customers and our pets! Even had an agent check in and ask how Kosmo was doing. Thank you again pumpkin!
Insurer: Pumpkin
By: Ariel
Scammers
This company is a complete scam. Their platform and app never work, it takes WEEKS to get a claim filed and there’s no way to get any information about the process, you will wait hours on hold waiting to talk to a real person, and when you finally do they all act like it’s not their job to help you. No one has answers. They deny everything you submit. There’s a reason all of their comments are turned off on social media.
Insurer: Pets Best
By: Rayne
Disappointing to say the least
To hear my rates skyrocketed, while supposedly getting 2 different "discounts", finding out I need to wait over a month to even hope for a claim processed, and virtually no option to figure out who's processing my claims or how to get in touch with them, feels wildly disappointing. I know pet insurance takes a bit longer but this is far longer than anywhere else I've found or looked at. I really wish I'd looked more closely.
Insurer: ASPCA
By: Beth Anne
This is out first time making a claim…
This is out first time making a claim and it was very easy and it is nice how they have an app to use which makes it better and we did it our claim on Sunday and we heard back already. We never had pet insurance before and so far it is paying off.
Insurer: Spot
By: Pamela Saari