Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The company I trust
Healthy Paws is a wonderful company with my pet’s best interest at heart. They are very caring and always fast with reimbursements for his care. I wouldn’t use any other company for my pup’s needs!
Insurer: Healthy Paws
By: Traci Siegel
Worth every penny
Trupanion made a stressful situation much easier than I thought it would be. We have had coverage for years and never needed to use it. It was just a seamless process.
Insurer: Trupanion
By: Ted
Lee Bainbridge Loves Pets Best ❤️
I cannot say enough about how Pets Best has helped my dog Lee and me. Pets Best is the BEST! They have been there for us. Their claims process is very easy and quick. Their customer service is outstanding and so helpful. We are grateful to be with Pets Best!
My experience was wonderful
My experience was wonderful. Being stressed out w my doggie being sick then not having to send bills directly to Trupanion. My vet took care of sending bills directly n it was stress free. Thank you!
Insurer: Trupanion
By: Dawn
My original contact w Pumpkin did not…
My original contact w Pumpkin did not go well, I reached out to cancel then recd email response asking for details. I replied but i never heard back. A young man reached out to me eventually and he was most helpful and professional. I am hopeful this will be a good experience, it is my first time to have pet insurance.
Insurer: Pumpkin
By: Sohnne Hill
The best insurance ever!
Pets Beat is the best insurance I have ever had. Before I was using different pets insurance and their service was so poor and irresponsible that was the reason I chose Pets Best and I did the best choice. Their service is wonderful. I would recommend Pets Best to everyone!
Best Pet Insurance
customer service is so helpful and responsive. spot made it really easy to submit a claim!
Insurer: Spot Canada
By: Angel
Denys claims
You have denied claims and my vet, my agent who sold me the policy, and I have spent months and hours giving you everything you ask and you still continue to deny causing additional stress and wasting time. Extremely poor customer service, and false advertising. Pay what you owe, as it is not fair to deny claims and even when we call they don’t understand why.
Insurer: Trupanion
By: Shorty
Super fast reimbursement
Super fast reimbursement. Easy to navigate website!
Insurer: Pumpkin
By: Dog mom
No one will contact me back
No one will contact me back
Insurer: Prudent Pet
By: Dawn Jones