Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Policy
Having pet insurance is beneficial however not with Fetch Pet insurance. Very disappointed, inefficient and lack of communication.
Insurer: Fetch
By: Kiko
Pets Plus Us is great!
My cat needed major surgery last month and Pets Plus Us was incredibly supportive. Their affordable plans took a huge weight off my shoulders and the customer service team showed such kindness and help during a difficult period. They made the process more manageable and for that, I'm truly grateful.
Insurer: Pets Plus Us
By: Mingxing
Peace of Mind
I don’t want to have to use my insurance. If I do it means my dog is sick or injured and that just breaks my heart. However, having Lemonade as our pet’s insurance company has been a big relief to us. The claims process is easier than ordering a drink at Starbucks for my wife. And I think I get reimbursed faster too. I have never had insurance for my dogs in the past but based on my experience with Lemonade I will have it from now on.
Insurer: Lemonade
By: Shawn
Grateful for Trupanion!
I have had Trupanion insurance for almost 10 years now. They have never let me down! We ended up with a dog who has a significant amount of health problems, from allergies to stomach sensitivities and everything in between. Of course, we couldn't have possibly predicted this when we got the insurance as a puppy and that's an important consideration. We had no way of knowing she would have so many needs, specialists, and procedures, but Trupanion has honored their policies every step of way. She just had a major surgery and related procedures that were completely unexpected. Shortly after, Trupanion sent notice that all of it was eligible and being covered. Because of Trupanion and all the care we are able to provide, Sparkle presents as a very happy, healthy dog! We are very grateful for all of their support!
Insurer: Trupanion
By: Kristen
Impreseed
Our youngest dog began having seizures and was seen in the ICU for three days. During her time there she received wonderful care and endured multiple tests to determine the ethology of her seizures. Thankfully with pet insurance we didn’t have to withhold any care out of financial concerns and now our girl is home and doing well. Pets Plus Us reimbursed us everything we were entitled to and within only a couple weeks. Very impressed!
Insurer: Pets Plus Us
By: Jennifer
A True Partner
Trupanion has been helping to look after my dog, Belle, since she was a puppy. She has had a wide variety of health issues but Trupanion is always there with financial and personal support. I don't what we would have done without it. Thank you.
Insurer: Trupanion Canada
By: Rod
Quick Response and Explanation
What I really like about Pet plus Us is their quick response time and explanations once a claim has been reviewed.
Insurer: Pets Plus Us
By: Natalee
So Worth It!
Ive never used pet insurance before so I had to do a lot of research to figure out which one I wanted to use. I settled on PetsBest with high hopes for my fur babies being taken care of. I bought them a few months worth of their flea, tick and heartworm prevention but couldn't figure out how to submit a claim for an online medication order. I contacted PetsBest using their online chat system, and they were beyond friendly and helpful. I had so many questions about the process but they helped me through everything and I made my claim successfully. Received the payment within the promised time frame, too! They're already very stellar and I am excited they will be taking care of us and our babies! Thank you, Pets Best!
Insurer: Pets Best
By: Riah