Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Complete Disappointment
When I purchased this insurance, it was claimed to begin immediately with no waiting period which is why I selected this company over all the others. I took my newly adopted puppy into the vet due to kennel cough and submitted the claim. The mobile app to submit a claim is garbage, it crashes and glitches constantly. Then it took nearly 30 days to review and deny my claim. I received no updates for nearly 20 days about the process, and the update was an emailed apology for the delay in processing. I will be looking for new insurance.
Insurer: Pets Best
By: Tiffany
Absolutely Wonderful
Never an issue. Always accommodating and professional and friendly. I am very pleased that I switched my insurance carrier to Met Life. Thank you everyone at Met Life!
Insurer: MetLife
By: Maryann
Never leave home without it!
I have two mini schnauzers insured through Trupanion. I never regret that as both my dogs have had serious issues that Trupanion paid for and continue to do so each month even with their monthly medications. I’ll never have a pet without this insurance!
Insurer: Trupanion
By: Sammye
Amazing
I have 2 older dogs, 14.5 and 12.5 years. The oldest has had many health issues and PetsPlusUs has been great. I submit claims through the portal, periodically they request additional medical records which is reasonable and expected. Claims are always paid out on time. We recommended PetsPlusUs to our daughter for her pet and she has had the same positive experience.
Insurer: Pets Plus Us
By: Jeannie
Very Impressed
I ended up purchasing pet insurance after my kitten had to have foreign body removal surgery and decided to insure both my kittens. Low and behold within a month they were both back at emerg for vomiting and lethargy. One needed a 36 hour hospital stay for fluids and the other needed a foreign body removal surgery. I submitted both claims and was approved for coverage. Total bill for both of them was over $10,000. Fetch is 100% worth the cost and peace of mind. Claims were easily filed on the app and went into review right away. I received my payout via direct deposit within 2 weeks of filing. Fetch has made me a true believer in pet insurance.
Insurer: Fetch Canada
By: Anastasia
Waiting and waiting...
$5,000 out and I'm still waiting. I'll edit this review if circumstances change. I uploaded my invoice and my vet sent the detailed medical history. I know, because I was cc-ed on the email. Whenever I check the status it says there are missing documents. I reached out and a CS person returned my email saying that everything is okay. However, I just went to the website and I still get the prompt that there are missing documents.
Insurer: Fetch Canada
By: Pamela
Excellent Responsiveness, Questionable Increases
I've had only great experiences with MetLife pet insurance in terms of phone responsiveness and ease of making a claim. My only concern is that my rate went up 40% in one year, and no one was able to adequately explain that large increase. I understand my dog is one year older and veterinarian care in TN may have increased from last year, but FORTY PERCENT?!?!? Still a better price than most, though the increase did cause me to shop around a bit. We'll see what next year bring...
Insurer: MetLife
By: Janet
Best decision we ever made!
Our young rescue dog suddenly developed a neurological issue requiring many visits to specialists and a high level of care. He is living his very best dog life thanks to Pets Best - it allows us to give him treatments and care we would not be able to afford without this insurance. Everyone is always helpful and the claims process is very easy.
Insurer: Pets Best
By: Rosanna
TORN ACL
easy to submit claim. quick claim approval. worked the way I thought it would. no bad surprises.
Insurer: Trupanion Canada
By: marlon