Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Does anyone even work there?
MetLife doesn't answer the phone and doesn't respond to form submissions or emails. I've been trying to change my address for months, which cannot be done on their website. Now I want to cancel my policy, which cannot be done on their website. I've tried calling at least 5 times, and have always been put on hold for at least 15 minutes with no pickup. Their chatbot is never functional. And no response to forms or emails. What a scam. I'm just glad I've never tried to make a claim - but I guess that's why they want my monthly fee and make it so hard to cancel.
Insurer: MetLife
By: Oriol
Definitely recommend trupanion
Had some issues at first with our claims because of paperwork error. Once we discovered what was the problem trupanion worked quickly to resolve and paid Lulu's claims. Lulu now requires monthly vet visits for the rest of her life and quarterly visits to a eye specialist. It a great relief to know we can provide her with the care she needs with our partner trupanion. Trupanion is the real deal a tip just make sure you include all vets and clinics your pet has ever been to when submitting claims. Now that we have everything in order our claims are literally paid the next day. We will be forever grateful to trupanion for helping Lulu save her sight.
Insurer: Trupanion
By: Jamey
Thank you for making this easier
From the time we submitted our claim to payment the communication was timely and kind. Thank you!
Insurer: Embrace
By: Darlene
Love my insurance provider
Nationwide is excellent. I have used them for years. Easy to submit claims and direct deposit.
Insurer: Nationwide
By: Janice
One Less Thing To Worry About
When your loved one, in this case, your dog is sick, you have so many things to worry about. One of them may probably be affordability. MetLife Pet Insurance is great! Customer service is helpful with all my questions. They work with your Vet Office to get all the necessary paperwork to process your claim.
Insurer: MetLife
By: P
Fair and Reliable
I love MetLife Pet Insurance. It feels like having a solid and reliable financial partner in pet ownership. There are no hidden steps, no trap doors. Easy, straightforward claims and applications. Support staff are friendly and knowledgeable, too. Win-win! Thank you.
Insurer: MetLife
By: N
Absolute delight
Jemma May is my 10th dog. She is the first pet who has had Pet insurance and I believed her to be the healthiest of any dog, little Jemma May, like me, is getting old. So I decided to buy the insurance plan. BEST THINK I COULD HAVE DONE FOR HER. I am absolutely delighted by how the clinic staff deal with everything and to the quick reply from Trumpania office staff.
Insurer: Trupanion
By: Judith ( Judy)
I Love Healthy Paws
I really like Healthy Paws insurance. It is very easy to submit a claim and they are quick to respond and reimburse. Communication has been very good when I’ve had questions. I really like that there are no per year or per incident caps!
Insurer: Healthy Paws
By: Megan
Super fast and easy.
I kept putting off doing my claim because I thought it was going to be complicated and frustrating but I was wrong. The system was incredibly easy to use. The response time was very quick and within a few days I saw my money hit my account. I’m a fan
Insurer: Lemonade
By: Tom