Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Premium increase
Well, while I am grateful that I have been reimbursed for some of the vet costs, I am very surprised that Trupanion Canada has just sent notice of a 27% increase in monthly premium, and has gotten the information on the most recent claims wrong, and has not yet replied with any explanations. Their website assures that premiums only go up when costs increase in 'my area' generally, not specifically, but 27% is excessive, especially when combined with a drop in customer service quality.
Insurer: Trupanion Canada
By: Bev
Survey
They are great fast and answered all my questions. There friendly and fair
Insurer: Trupanion
By: Monika
Nationwide Pet Insurance
Nationwide is easy to use and when I call I always get any help that I need.
Insurer: Nationwide
By: Tanya
Claim time
Waiting 3-6 weeks on a claim is un exceptional, you are going thru some computer change and your excuarent adding up I have 2 dogs and I have 1. Kai. Submitted and paid in 24 hours and another dog claim take 4-6 weeks on the the same issue and same bills , this bios by your system slicking and choosing what gets paid . I have been a customer for 5,5 years in the past 3 months this is been going on. No one in your customer service cares all they say is sorry we have a lot of claims which mean you have more business so you have more in I e so you need to hire more employees or computer robots that filter the claims faster cause it can be paid in 24 hours as I have proof.
Insurer: Trupanion
By: Sherrie
Excellent Pet Service
Outstanding and easy claims service! We have unfortunately had to use our pet insurance for 2 different dogs this calendar year and Healthy Paws processes and pays the claims very quickly without any hassle or unnecessary questions. Could not be happier with this company and their service.
Insurer: Healthy Paws
By: Steven
Total scam!!!
I bought insurance since I bought my puppy 4 years ago. To insure j was getting what I wanted I talked to the staff to make sure I was getting the right coverage. Now everytime I submit a claim I am denied!!!!!!! I even asked the people on the phone if these are were issues that would be covered and they assured me because my dog is in good health ask has ko pre-existing issues it would be covered and I was still denied!!!! No issues for 4 years, my dog is young and healthy and he jumped down and hurt himself and they won’t cover it!!!! It’s a scam they won’t pay for anything!!! Do not go through this company!!
Insurer: Pets Plus Us
By: Natasha
Highly recommend
Trupanion has been there for us from the beginning. (literally on the phone with them as we drove home after picking up our puppy). I am never worried about my pet’s healthcare if an emergency happens. I can focus on my pet. Trupanion’s website portal and claim process is simple. They communicate every step of the way. Their approval/denial process is fair and has also taught me a great deal on healthcare and preventative healthcare for my dog. As a first time dog owner I researched many insurance companies and think I made the right choice.
Insurer: Trupanion Canada
By: Kelly
Thank you Pets Plus Us
My dog recently went into heart failure and had several big bills. Luckily she is insured with Pets Plus Us. They have been so helpful in getting her healthy.
Insurer: Pets Plus Us
By: Karen
Freaking great
I checked out the competition, but their cost was just too high. Was considering self insuring. Then I checked out PPU and the price was quite reasonable for my breed. All my claims have been quick with no hitch. All calls have been competent, professional and pleasant. I Highly recommend them.
Insurer: Pets Plus Us
By: Shawn