Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Easy and fast
Prompt response, easy claim process
Insurer: ASPCA
By: Anthony
Surgery expenses
From beginning to end trupaion has been there and made this experience easy and we felt cared for. I would recommend trupaion if you are getting a puppy or any pet in your home.
Insurer: Trupanion Canada
By: Jennifer
Lives up to its name
Pets Best, for me, has been the best insurance I've found for my dogs. Submitting claims has been quick and easy. Customer Service has been extremely helpful. I get to talk to a real human and they are so kind and patient. They take the time to find the right answers and even call back when necessary. Reimbursements take time, but they update me on the process. I never felt ignored. Having a 16 yr old in kidney failure was hard and having to say goodbye was harder, so when I needed time to put through his last claims, I was treated with kindness. I can't say enough about Pets Best. They truly are the best.
Insurer: Pets Best
By: Sharon
Angus - happy for pets plus insurance
Hi My 2.3 yo German shepherd developed 4 lumps on areas of his body . As a precaution, our vet reconnected removal . We are so fortunate to have insurance coverage for Angus with Pets plus. They provided a pre approval immediately.. The process was seamless . Hammond Plains veterinary were fantastic and handled sending the information directly to Pets plus . We absolutely are grateful to both and Angus is recovering well after surgery:) Thank you 🙏
Insurer: Pets Plus Us
By: Helen
TRUPANION DOSEN'T PAY
I TOOK MY DOG IN TO THE ANIMAL HOSPITAL FOR AN INJURY. TRUPANION DID NOT COVER THE EMERGENCY ROOM VISIT COST TO DETERMINE WHAT WAS HURTING MY DOG INTERNALLY. THEY ALSO DID NOT COVER THE XRAY COSTS TO DETERMINE WHAT COULD BE WRONG WITH MY DOG. THEY PROTECT THEIR SELF INTEREST BY STATING THAT AN EMERGENCY ROOM VISIT, BECAUSE MY DOG WAS YELPING IN PAIN, WAS AN "EXAM FEE" WHICH "THEY DO NOT COVER". HOW ELSE DOES AN EMERGENCY ROOM DETERMINE HOW TO TREAT AN INJURY WITHOUT LOOKING AT THE DOG FIRST? I CAN CLEARLY SEE HOW THIS COMPANY OPERATES NOW AFTER MY FIRST CLAIM. MY ADVISE, LOOK FOR OTHER PET INSURANCE PROVIDERS THAT ARE LEGITE. I'M SO DISAPPOINTED WITH TRUPANION AND I WILL BE LOOKING ELSEWHERE.
Insurer: Trupanion
By: JOE
Best Pet Insurance...so far
Many Pets has been so awesome! What's really nice is they give you a break when it comes to pre-existing conditions. Meaning after so many months not having any issues, they wipe the slate clean and it's no longer pre-existing. Cooper has been doing well with not having to go to the vet for his allergy (pre-existing) issues. The customer service is the best I've ever dealt with. and I've been with a few other plans. So YES!!! on "Many Pets" they are in my book one of the best Pet Insurance companies out there!!!
Insurer: ManyPets
By: Robin
Great customer service
Excellent customer service all around great experience. Very friendly helpful and qiuck
Insurer: ASPCA
By: Amanda
Love Love Love Trupanion
Trupanion Pet Insurance is a God's Sent. They have saved our Lexie about 10 times. All I can say I Love , Love Trupanion ,
Insurer: Trupanion
By: Linda
Insurance Review
Pets Plus Us has provided us medical coverage for almost 2 years now. Our 2.5 year old Frenchie has required a number of (thankfully) mostly small treatments/procedures. Coverage and exclusions were made relatively clear, and all claims made that we expected to be covered (based on the policy) were covered with approval usually only taking a few days. Anytime we called in for assistance, the staff have been knowledgeable, friendly, and very helpful, including advising us to submit claims even when we were in doubt as to coverage. At least once we did receive coverage when we were worried we might not, resulting in a pleasant surprise.
Insurer: Pets Plus Us
By: Tom
Run, don’t walk, away from PetsPlus
After reading reviews and the responses from the PetsPlus company, I immediately tried to cancel my new policy. The 1 800 number for Canada does not work - tried 3 times over the last 10 days. 3 emails sent over 1 and a half weeks have gone unanswered. However, the first payment for the policy was withdrawn from my bank account 2 days after I set up the policy. Clearly, money not service and the health of pets is the company priority despite all the sugary sentiments expressed about love of pets.
Insurer: Pets Plus Us
By: Lynn