Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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WORST INSURANCE COMPANY EVER, AND THAT IS SAYING SOMETHING
EXTREMELY DISHONEST COMPANY So far I am not impressed. I'm not sure who is writing reviews on line for them - all I have done is pay premiums and when I submitted my dog's wellness & vaccines this week it went into "being reviewed" status. Others say they pay same day, but that is not my experience. I am still waiting. I will update this if they ever pay (and obviously will be canceling the insurance & trying to figure out where to report them in my State if I don't hear back in a timely fashion). 2/5/24: Crickets. Still waiting. Not sure why these folks with cats are getting immediate payment. That has not been my experience in getting wellness covered for my dog. 2/7/24 - I will be turning this over to my husband, who is a corporate attorney. These jerks are not going to pay the claim unless forced. They haven't even looked at it. SAVE YOUR MONEY AND FIND OTHER COVERAGE.WOR
Insurer: Lemonade
By: Jill
Peace of mind
When it comes to pet insurance, people often focus on the cost and not the benefit. I picked Healthy Paws for their incredible reputation. Years later I was not let down when an emergency led to thousands of dollars in veterinary bills. Filing a claim was easy and Healthy Paws reimbursed me quickly. Such a relief! I highly recommend them.
Insurer: Healthy Paws
By: Bryan
Owner of Pet
Great company...always quick to evaluate and process my claims and provides excellent explanation of the benefits. Recommend Healthy Paws to all my friends who love animals
Insurer: Healthy Paws
By: Cindy
BUYER BEWARE
BUYER BEWARE! READ THE FINE PRINT! Healthy Paws will hide behind its policies to deny claims, no matter how unreasonable and despite letters from veterinarians to the contrary. But they are very happy to take your premium payments for many years. One short email from them requesting initial medical records as a gating item would have saved me thousands of dollars. Shameful.
Insurer: Healthy Paws
By: Caroline
Latest 1 comments
We're sorry you were not satisfied with your plan. We do our best to be transparent throughout our website, during the enrollment process, and in the plan documents available to each client in their online Healthy Paws account regarding the limited exclusions of our plan. Those exclusions are pre-existing conditions, preventative/routine care, and the office visit fee (veterinary exam fee). Anyone visiting our website can see this information under our "Frequently Asked Questions" and in the sample plan. As per the plan we do require medical records for all enrolled pets to process claims, including a copy of the required enrollment examination. In situations where there is not a ton of medical history available, at minimum we require the notes from the enrollment exam as outlined in your plan documents to process claims. Based upon the medical records for your pet, we could not provide coverage for the claims in question due to it falling into one of the limited plan exclusions.
Aucun service
ESSAYONS DE CONTACTER PAR TELEPHOINE DEPUIS 3 JOURS SANS RESULTATS. MISES EN ATTENTE INDEFINIMENT. NOUVEAU CLIENT AYANT REMPLI TOUTES LES CRITERES. C'ESTEXISTAIT PAS. QUI FAIRE???
Insurer: Pet Assure
By: Pierre
MetLife sucks bucks! Avoid!
MetLife for pets is bogus! Ponzi scheme to take money and deny claims based on invalid reasons! They will side with misinformation and call claims denied in the face of incontrovertible evidence. They love "precondition" when the evidence is otherwise. Don't fall for we protect your fur babies! MetLife needs to be held accountable for not honoring their policies! What a joke! Avoid Avoid and file complaints with the Attorney General! Paid out more money for no protection based on a typo! MetLife for Pets is fraudulent as the comments from countless others prove.
Insurer: MetLife
By: Leza
Worst Experience ever - Pathetic totally
I had to take my dog to the vet on Jan 10th for which I submitted a claim on Jan 11th 2024 On Jan 25th 2024 I get a notification on the app that the documents are missing and I need to upload the invoice and receipt and previous vaccinations hence I do that On Feb 5th I get notified that I need the documents to be uploaded and they are same set of documents which I uploaded it’s really frustrating when you cannot talk to anyone and all they want to say is “Here is the link to upload the documents” I think before asking us to verify that “I am not a Robot” they should verify themselves that their customers are “Not Dealing with a Robot” NO CUSTOMER SERVICE AT ALL !!! WILL NEVER EVER RECOMMEND ANYONE WITH FETCH PET INSURANCE
Insurer: Fetch Canada
By: Hardikkumar
Do Not purchase this insurance.
I have (had) coverage for two dogs. I paid the monthly premiums gladly knowing I had coverage for my dogs in case of an accident. Well an accident happened to my puppy. I called Pets Plus Us ahead of time to ask if it would be covered. I get a big vet bill and the claim gets denied. Not acceptable, Everytime I call the business I end up speaking to the same person who sounds like a robot and says the exact same things. DO not buy this crap insurance. I thought if it was endorsed by Costco it should be good. It's not. I hope Costco pulls their backing of this company. I cancelled both policies but I am out a couple years of premiums and now this vet bill. Very mad. Hopefully I can prevent others from having to learn the hard way.
Insurer: Pets Plus Us
By: Scott
Very Easy and Straightforward!
Our dog, Willie, recently needed to receive a very expensive procedure involving the removal of multiple masses and subsequent pathology analysis. It would have cost thousands of dollars without his insurance. Healthy Paws reimbursed us for the expense quickly with o questions asked. This prevented us from having to make some very difficult decisions about Willie's health. I would recommend their service to anyone looking for pet insurance.
Insurer: Healthy Paws
By: Tyler