Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
Other Categories
Fantastic Pet Insurance
I can't say enough good things about Healthy Paws! The claims process is incredibly easy, the turnaround time is extremely fast and they are great about covering your pet. We had Healthy Paws with our first Golden Retriever and they were a life saver in terms of vets bills as they got older (she lived to be almost 15). We have them again with our Golden Retriever puppy, who unfortunately has had tummy troubles and hurt her paw. They have been terrific again.
Insurer: Healthy Paws
By: Eve
Best Service
I was so relieved and impressed with petsplusus insurance. I have had it for about 7 years and luckily have not had to use it much. The staff are always considerate and helpful. My reimbursement was done quickly and accurately. Thank you
Insurer: Pets Plus Us
By: Michelle
Totally worth the small monthly fee.
Great company. Super fast turn around time for reimbursement. Fantastic customer service. Was a lifesaver the first few months of our “I love to eat socks” bernedoodle. And the one time only annual deductible is a great benefit.
Insurer: Healthy Paws
By: Rachel
Pets plus US review
I was nervous as they kept asking for more and more documents at first and it was stressing me out as I was already worried about my dog. But pets plus came through and they paid out the expensive surgery my dog had to have. I am very appreciative and glad I have insurance for my older dog. Do your research but definitely get pet insurance as it’s helped when anything goes wrong with my dog. Thank you pets plus
Insurer: Pets Plus Us
By: Jodie
Healthy Paws Quick Response
I have a policy with Healthy Paws because a veterinarian told me it is the one she uses for her dogs and she thought they were excellent. My experience with them has been excellent, as well. My dog had to have a very expensive endoscopy. In an easy process, I submitted the claim online to Healthy Paws. Their response was immediate, the approval within 48 hours, and the check in hand within a week.
Insurer: Healthy Paws
By: Keitheley
Dog family 7
I am a senior and have had excellent service and no hassle.
Insurer: Pets Plus Us
By: Hazel
New Customer.
Once I was advised on how to submit claims the process was very easy. Claims were processed and paid by direct deposit in a reasonable time. I am pleased with ASPCA
Insurer: ASPCA
By: Vickie
There is nothing worse than this...
There is nothing worse than hearing your pet needs surgery due to a recent bad "jump" out of the car for a walk. Watching my sweet 6 year old limp broke my heart. Knowing that I have had her insured since she was 6 months old, and that I could afford the best care for her, because of my Healthy Paws Insurance was amazing. I tell all my friends to ensure their puppies and kittens. You never know when something bad is going to happen and you never want to be in a place where you can't afford to get your best friend the care they need! Healthy Paws even sent me an email to see how my doggy was doing after the surgery!
Insurer: Healthy Paws
By: Corry
Amazing service
I am so impressed with Healthy Paws - I submit a claim and within 48 hours its complete and I have my reimbursement - and then they emailed me to check on our pet who had ACL surgery - amazing and always so helpful - I am so glad I have Heathly Paws
Insurer: Healthy Paws
By: Carmen
Absolute worst
I've probably lost a fews years off my life having to deal with them and I was only with them for 4months. In that time there were no major claims, only x-ray and blood work that I thought would be covered but phone calls led no where and emails kept being ignored. It was mind boggling and I loathed seeing Hello Woof Meow emails that completely ignored any of what I had asked and started the whole circus again of me having to send/phone my questions again. I can't fathom who all of these people are giving positive reviews. The only possible explanation is they're fake reviews and those names have been stolen. Wishing all pets stay healthy and this company goes out of business!
Insurer: Pets Plus Us
By: Anita