Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Claim review breakdown done WRONG
Trupanion’s claim adjusters when reviewing claims for new and existing conditions are done inefficiently and wrongly when to or not to apply customer’s deductible are done incorrectly. I’ve experienced numerous times when I submit claims for my dog’s condition that deductible has already been met, adjuster would “double dip” by applying my deductible for the same condition.
Insurer: Trupanion
By: Shirley
Above and Beyond
I have had Healthy Paws for my Dog Jasper for 8 years. They are by far THE BEST pet insurance you can have. Jasper had Cancer 2 years ago and it was a lengthy & expensive treatment. Healthy Paws paid the claims quickly, what a life saver. Now Jasper tore her CCL and again an expensive surgery. Healthy Paws even sent a personalized email asking how Jasper was doing after the surgery. Absolute best pet insurance hands down.
Insurer: Healthy Paws
By: Colette
Best Insurance experience Ever
We have always received great service and quick claims settlement from PetsPlusUS . Recently our Newf Oscar ruptured a cruciate ligament and after various tests it was decided that TPLO surgery was required for his left hind leg. Throughout this whole process we have been supported by PetsPlusUs from the original X rays, purchase of a Help Em Up harness to the actual TPLO surgery. It is a pleasure to deal with such an excellent insurance provider and also a rare thing in these times to have a company live up to their commitments. Bravo PetsPlusUs. You are a great partner in the life of my beloved Oscar.
Insurer: Pets Plus Us
By: Peter
Dog illness
Great quick fast service. Feeling much better.
Insurer: Pets Plus Us
By: Laurence
Fast and efficient claims processing
My claim was submitted and processed quickly and efficiently.
Insurer: Healthy Paws
By: Laurie
Seamless, compassionate, timely
I am so thankful we enrolled in Healthy Paws. Our one year old kitten somehow found and ate two small Nerf darts and although the foam part came up/out, the plastic tips didn't pass like we'd hoped. She had two blockages and we were at our regular vet, the emergency clinic and the surgical emergency. All the imaging, the surgery, the meds ... and more. It was a lot. I had peace of mind before all this happened, after diligently researching and asking around about insurance policies. Healthy Paws was the best choice. And-- two days after the claim, the money was deposited straight to my bank account. Whew, so glad it turned out well-- and our kitty after a convalescence is back to being bouncy and happy.
Insurer: Healthy Paws
By: Valerie
Suberb Provider
Dear Trupanion You provide an excellent service to pet owners and of course their loved pets.You are Tru to all the care provisions stipulated in your documents-a rare experience.Not only are your coverages very fair but your reimbursements are extremely prompt. Congratulations to a superb team. Nino Fernandez
Insurer: Trupanion
By: Nino
Happy Customer
I couldn't be happier with MetLife. Little did I know that our 16 month old lab would end up with yeast and bacterial infections in his paws, followed by a serious ear infection. The vet was trying their best to find the right treatment to make Max better. We were at the vet weekly for awhile. MetLife paid for everything. Sometimes there was a little delay in getting them the doctor notes, but once in hand, everything was processed very quickly. Thank you!!
Insurer: MetLife
By: Margaret
Satisfied with MetLife Pet Insurance
I have had MetLife for a few years now and it is easy to submit claims, I have always received answers in a timely manner and have never argued with any of their decisions, everything has been approved except for one small item and I understood that. MetLife has been a good company for my pets.
Insurer: MetLife
By: Connie
Easy to work with
When my sweet dog reached 8 years old, she was diagnosed with Cushing's Disease, not only does this entail several blood work ups every year, but also a monthly medication that cost $90. I never had an issue submitting or being reimbursed for a claim. Metlife was always prompt with payment. When she was 10, I found out unexpectedly that she had an inoperable brain tumor. I chose to not have her suffer and had her put to sleep and cremated. The staff was so kind when I called with questions. I submitted the paperwork, and they did need additional paperwork, but they were prompt once I sent it. They were very understanding. I would definitely insure future pets through MetLife.
Insurer: MetLife
By: Cathelyn