Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great Support During A Tough Time
Our beloved golden retriever had a rough year. After presenting with some very scary symptoms that required a lot of testing, she was diagnosed with an autoimmune disease that required more involved treatments. Throughout this process, and within the guidelines of my plan, Pet's Best reimbursed us quickly and efficiently. The process of submitting the claim online, checking the claim status, and receiving the decision on the claim was as easy and clear as it could be. They always delivered on what they said they would. (if only human health insurance agencies would follow suit!). I am very grateful for Pet's Best!
Kato the Potato
I want to start off by saying I'm very grateful to have found PetsBest through my place of employment. Kato is my 6yr old Siberian Husky (as of 03/01/2025), and he's my world. I'd never imagine walking into a Vetinarian's office and feeling like I can properly have his health assessed without taking a massive hit to my savings. Everyone at the vet absolutely loves my handsome boy! My only regret, is that I didn't find PetsBest sooner. Kato had an unrelated 'brother' that had to be put to sleep a couple years ago. At 2 years old, Kai, my other Siberian Husky, experienced his first seizure one morning in our bed. I have never seen a seizure before, and I was in complete panic trying to understand why my baby boy was crying and violently shaking on my lap now as I'm yelling his name and holding him, unsure if there was anything I could do to help. All I could afford for care, was medicine that would alleviate the seizure symptoms, but also would inevitably shut down his organs. At 6 years young, I had to have Kai put to sleep because his liver was failing, and his seizures had now gotten to a point where I would have to watch him experience 5+ seizures back-to-back immediately after coming out of his previous convulsions. We stayed up all night watching: A Dog's Purpose, A Dog's Way Home, and A Dog's Journey before his final day. To this day I beat myself up mentally and emotionally, because there just had to be more I could have done for him. This thinking has lead to an irrational fear that I may not be able to protect Kato, but that fear has dissipated after submitting my first few claims with Kato's coverage. It was such a quick and painless process to understand Kato's benefits, and submit my claims. Everyone at PetsBest did the rest. My girlfriend and I plan on getting another puppy now, and I can guarantee the first thing I will do for that baby boy or girl, is promise to keep them safe, and provide coverage from PetsBest for them too. So thank you again, for all that you do, and I can't wait to one day take advantage of the coverage for Kato to receive chiropractor and acupuncture treatment! :D
Our Dog is Alive Because of Pets Best
My dog suffered a serious injury which affected his ability to walk, and to have a good quality of life. The cost of the surgery was thousands of dollars. Where most people would have to say goodbye to their pet because of the cost, we didn't. We didn't even have to consider it. Our dog had two surgeries and is on his way to a better life and PetsBest reimbursed us within 2 weeks both times. We have had Pets Best for our pets for years and we are so grateful the only choice we had to make about our dog's injury was what day to get his surgery. THe claim process is so simple, the communication during the process is consistent and the rates are affordable. We have 7 pets covered by Pets Best and its the BEST decision anyone can make when it comes to caring for your pets.
Grateful for great coverage!
We are so grateful for the coverage that Healthy Paws has provided for our amazing dog, Wally. We didn't know what was wrong with him but he was limping and stiff and lethargic, and it was getting worse. It turns out the vet had to do lots of (expensive) testing but they found out that he had TWO tick-borne illnesses! We would never have known if we hadn't been able to get the blood tests. Healthy Paws helped cover the costs, the process is so easy via the app, and Wally is already feeling tons better and on the road to recover and returning to his sweet silly self. Thank you, Healthy Paws! I would highly recommend.
Insurer: Healthy Paws
By: Jocelyn
Thank GOD for Pets Best Insurance!!
My dog unfortunately got very very sick unexpectedly. We had no idea what happened, but we needed to act fast. He needed a week in the hospital on IV fluids, tons of medications, sonograms, blood work, ultrasounds. It was $4,000!!!! Being a single parent, this left me in a VERY bad situation as I had to use most of my rent, car payment, and car insurance money to pay this! I submitted the claims ASAP. Pets Best was amazing! They were so quick to approve and explain each claim, and 80% of my money was refunded in about 2 weeks!!!!! I was able to be on time with all my payments I had borrowed from, and gave my dog the treatment he needed to make a complete recovery! If it wasn't for Pets Best, I honestly don't know what would have happened - I couldn't have done this! THANK YOU!!!
Awful company
Awful company. Downgraded my policy without my consent, screwing my dog over at the end of her life. I don’t know how these people sleep at night, knowing that they hurt people and their Innocent pets.
Insurer: Hartville
By: Laura
PetsPlusUs
Since dealing with PetsPlusUs for the past six years, we have been given excellent care and attention. Whether in our dealing with a service rep over the phone or submitting a claim, we have continued to receive prompt, professional and efficient service.. In the past year our pet had a serious illness that required hospitalization, diagnostics and care. Our claims were submitted and addressed quickly and to our complete satisfaction. The communication flow confirming receipt of the claim, the processing of the claim and the approved reimbursement helped us know we were in good hands.. The client portal is a great tool and facilitates the process immensely. Than you PetsPlusUs. Keep up the excellent work.
Insurer: Pets Plus Us
By: Patricia
SO GLAD I canceled early and found out what crooks Pet's Best are before spending hundreds of dollars
The "30 Day" money back guarantee is a big fat lie. I signed up For Pet's Best on March 6. I decided not to keep it and called today, April 5 -- day 30 -- on my break at work to cancel it. I was told I would NOT be refunded because the cancelation date would be TOMORROW, day 31 and that I needed to call YESTERDAY -- day 29 -- to cancel, as the cancelation date would be today. WTF? I talked to someone YESTERDAY because I had questions, and she didn't correct me when I said I knew I needed to decide whether or not to keep the policy and tomorrow (today) was the last day to cancel and get a refund. I just went online to my account, and it says I have no pets and no active policies. Sure as F looks like my policy was canceled TODAY, day 30, not tomorrow as the customer service rep claimed. I'll be contesting the charge with the credit card company, filing a complaint with the BBB and the attorney general, and calling Pet's Best on my day off to inform them of them complaints I've filed and that I will warn clients at the dog training/daycare facility I work at to stay away from their company.
Insurer: Pets Best
By: Amanda
Terrible
The will deny claims that clearly meet the terms and conditions. They are the worst of what an insurance company can be, one that just seeks to take your money for profits but don’t think they need to follow their own terms. Customer service and claim reps are unhelpful. Terrible company.
Insurer: Fetch
By: Bridget
Happy Happy
Pets Best is really good and quick when processing claims.