Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Easy breezy!
Pets Best made filing a claim for our newest doggo's care super simple! LOVE knowing our insurance company is here to help!
Saved our pup
Our dog was recently on a walk in the woods where she got impaled on a stick through the chest. There have been several times where we questioned if she was going to make it or if we had to say good bye to our favorite dog. Fortunately she has been able to pull through and thanks to our pet insurance we have been able to financially provide the care our dog has needed. Without pet insurance and the timely manner that our money has been reimbursed, the financial burden that we would have faced might have gone beyond the care we could have afforded for our girl. We are very grateful for pet insurance and grateful at the ease in which we have been able to file the claim and receive the reimbursement.
Insurer: Pets Best
By: Miranda
Avoid at all costs
One month into my policy some customer service representative cancelled our policy - despite taking our money and rejecting claims for our puppy. We chose the highest level of cover for her. Its not just about policy, its about how hard it is to manage your pets needs and your claims and this company is a disaster. Avoid this provider at all costs, make life easier for yourself.
Insurer: Pets Best
By: Liz
Check and update shots
Very friendly, courtesy, and very gently with my little girl
Great Service
Efficient, helpful, friendly, responsive service.
Insurer: Pets Best
By: Betty
Peace of Mind with Pets Best: A Young Dog Owner's Experience
We're immensely thankful for Pets Best! With two young pups, we've had our fair share of vet visits, and they've always processed our claims quickly and efficiently, covering everything from accidents to spaying/neutering. Their customer service is truly top-notch!
Pet's Best is The Best!
We are so happy that we went with Pet's Best. We chose coverage for accidents and couldn't be happier with the price for coverage. It's even better than my discounted insurance from employer. You all made a very worrisome dog fight less worrisome knowing we were covered. You were communicative and quick throughout the whole claims process. I highly recommend pet insurance and especially Pets Best as you all are, seriously, "The Best" Pet Insurance! Thank you so, so much. "
Insurer: Pets Best
By: Danna
Great claim experience from Pets Best!
It's hard to have a sick pet, so it really helps to know that Pets Best is there to help with the financial part. It makes a huge difference! The claims process was very easy and the payment was quick. I'm so appreciative of the great service!
Insurer: Pets Best
By: Jenifer
Save the Day
I have had several pets over the years that have been insured by Pets Best. They always have been fair in their financial decisions. I have had several animals with cancer and serious illnesses and Pets Best has always been there for me, even now with my present animals. I trust their decisions and would recommend them to other pet owners, which I have already done in the past. Do your investigations but in the end you will find Pets Best is the BEST.
I can call Pets Best my family
Great service, fast and easy. I would highly recommend.