Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Excellent service and super helpful!!
I have had embrace for many years and it really has been easy and helpful! Heyu… my springer spaniel… would likely have not been with us if it wasn’t for Embrace! Thank you a ton!!
Insurer: Embrace
By: Michael Burolla
Josh Sabado answered all my questions…
Josh Sabado answered all my questions and concerns about the logistics and parameters re: buying pet insurance for my cat. Very friendly, helpful and knowledgeable, thank you.
Insurer: Fetch
By: K Quinn
Horrible
Horrible, do not use this company to insure your pet. They will claim that anything is a pre-existing condition in order to not pay you. A pet can vomit on 2 different occasions, and they consider it a pre-existing condition. Vomiting is a symptom of not feeling well, not a condition. Not only will they not pay the claim, they go above and beyond by saying they will extend the “vomiting exclusion” another 12 months. Look on Reddit, others have complained about this same issue with Embrace, and in some US states they’ve made it illegal for insurance companies to call a symptom a condition. I am in an appeal right now with them and will sue them if I have to…they own me over $1000. Stay away!
Insurer: Embrace
By: Joan Johnson Miller
been with healthy paws for over a year…
been with healthy paws for over a year and paying for my pet's coverage. first claim i submit - and they want his medical files going back before he was rescued as a stray over 2 years ago. obviously these don't exist. basically if you have a rescue, there's no coverage. I can't believe I gave them any money. trying to cancel coverage and even that is difficult
Insurer: Healthy Paws
By: Greg
Amazing customer service
Amazing customer service! Great prices! Great customer service would recommend fetch to anyone who has animals!
Insurer: Fetch Canada
By: Brittany Henri
An Outstanding Company
I have been with Embrace for about 3 years. I cannot say enough about the professional, efficient & friendly folks that have been so supportive of my little bestie. The turnaround from making a quick, easy online claim is very fast. Because of Embrace, I truly have been able to sustain Minkie’s quality of life as she is aging. My plan is a 90% - 10% and allows me the freedom to give her the best care possible - at a fair & reasonable price. My rating of Embrace is based upon ongoing outstanding performance on their part. The “Embracers” who handle Minkie’s claims are kind and get things moving fast.
Insurer: Embrace
By: Lucia Bartoli
They have good customer service and…
They have good customer service and helped me get my pets the best insurance
Insurer: Prudent Pet
By: julianagilmoregmail.com
Healthy Paws is the best, hands down
Healthy paws made my dog’s procedure a breeze. Pay out was accurate and quick to receive. I called customer service to ask certain questions before my dogs procedure and staff was very knowledgeable and patient. I definitely recommend.
Prudent Pet is best for my pups.
I was greeted by Rebecca when I first started checking into Prudent Pet, no other company did this. She answered the questions I had at the time and was extremely helpful. When I decided that Prudent Pet was the best fit for my pups, Rebecca was there to help me seal the deal.
Insurer: Prudent Pet
By: kimh
Not Impressed
So far, I have not had a particularly good experience with embrace. The review of my initial claim was exceptionally long, and while they do say it could take up to 30 days, I didn’t actually think it would take that long based on my experience with several other pet insurance companies. Then after waiting for a month, my claim was rejected based on a flawed assessment. I then had to ask my veterinarian to write a letter explaining why their assessment was incorrect. Embrace then took another two weeks to review her letter and came to the conclusion that my claim should in fact be covered. In doing so they also “found” another exclusion that they had not identified in their prior review. They indicated that they would send me payment on the claim, but did not include anything about payment of the two other claims related to the initial one. I sent a note asking them to please re-process the other two claims since the initial exclusion was lifted, and I still have not heard anything back on that or even received an acknowledgment that they received my note. Overall, I find this company to be very slow and like all insurance companies, they are always on the lookout for exclusions, even when there aren’t any that are valid. I believe they need to improve upon their customer service as well as their efficiency. I’ve only been a customer for a short time, but so far I am not at all impressed. I have had much better experiences with other insurance companies who have been very easy to deal with.
Insurer: Embrace
By: Carol Chapman