Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Outstanding Experience
We are first time pet insurance customers and had an outstanding experience with Aileen. She was very helpful, friendly, and knowledgeable. I’m glad we chose FETCH!
Insurer: Fetch
By: TS
Many Years a Client-No help
Many Years a Client-No help Our identity and bank account was literally stolen some time ago. You all notified us that our payment didn't go through. We tried again to send it and did not receive notification that a payment STILL hadn't gone through as we were building our account with the State Dept Credit Union. When I called, I was told my policy had lapsed and that I could only have a new policy with virtually no coverage except wellness and accidents. I was told there was multiple times payment had been processed to no avail. No phone call or notification. In spite of the fact that I asked to have been re-instated (as we have been a customer for many, many years for all our pets), I was told "No". So, that's why I'm not happy. Hopefully, all my prior claims will be processed. I have some coming.
Insurer: Nationwide
By: KK
Garbage company
Garbage company. Will constantly raise your premium no matter how long you've been with the company and give you little to no explanation, and if you cancel your insurance with them, they charge you 30% of your total policy. Terrible customer service as well.
Insurer: Sonnet
By: Marc Arsenault
The system kept crashing mid claim…
The system kept crashing mid claim submission. Any insurance that just conveniently crashes during a claim immediately raises flags to delay service.
Insurer: Embrace
By: Hector Lomelin
Every one is extremely helpful and…
Every one is extremely helpful and always pleasant to talk to!
Insurer: Pets Best
By: Deborah DeSanto-Ceneviva
New customer with questions - easy answers!
I have been shopping for insurance for a few weeks now. I finally had enough information and understanding to ask some questions. Bobby at Prudent Pet was immensely helpful and answered all my questions with great clarity!
Insurer: Prudent Pet
By: Jaclyn M
Angeline was a great help
Angeline was a great help! She was super friendly and helped me resolve and issue very quickly. Thanks so much!
Insurer: Fetch Canada
By: Makenna Joy
First Claim Filed
It was the first time I had submitted a claim since having this insurance. Each time I called, I was able to get right on the phone with a support specialist, and they were able to give me updated information that could not be found through the app. Took exactly one month from the day I submitted the claim to the day I received an email with the reimbursement breakdown.
Insurer: Pets Best
By: Jess Marshall
Embrace--sign up was a breeze!
We just signed up for Embrace for our pet. I had a few questions, so called and was sent to an agent (Jody) who answered all of my questions. I had to confer with my spouse, but I called Jody back with a few more that he answered. We signed up and it is giving me piece of mind.
Insurer: Embrace
By: KTSB
3 different fax # return as…
3 different fax # return as undeliverable, chat agent would not give any info. Due to one letter in my last name incorrect from your end. Never received refund for feline leukemia and rabies submitted in Aug.
Insurer: MetLife
By: V Prenatt