Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I am very happy with my MetLife pets
I am very happy with my MetLife pets. The app is very easy to use and to upload my documents. If I have any questions I am able to message someone and they have been able to help me with my issue if I have one.
Insurer: MetLife
By: Charlena
I purchased auto insurance in Aug 2025…
I purchased auto insurance in Aug 2025 for my brand new car. But, They put me in misrepresentations accusing me of using uber. Funny part is uber is not even available in my town. I was an uber driver last year but never drove or signed up on my new car which I bought in Aug 2025. Now I can neither buy a new policy, as two other companies denied me services because of misrepresentation caused by Sonnet and I am tired of asking any evidence or SS of their system which shows such reason but they failed to provide any. On their suggestion, I tried to contact uber several times waiting in their holds for hours, to provide me a letter or anything showing that I have never used my new car on their platform but unfortunately they also are not providing me anything like this due to their policies. Sonnet Insurance was my biggest mistake, they put on a spot where i can neither buy a new auto policy nor their customer services is ready to help me in any way. Please stay away from Sonnet Insurance. My brand new car is parked in my driveway which I can not drive because of them. My policy number was- 502651861 Their customer services only suggests to email them on help@sonnet and revert on the email asks me to call their customer services. I am in this loop of inconvenience. Please stay away.
Insurer: Sonnet
By: Arpit Chhabra
Easy to submit claim and very…
Easy to submit claim and very responsive customer service team!
Insurer: MetLife
By: customer
Always pleased with how fast Metlife…
Always pleased with how fast Metlife processes claims
Insurer: MetLife
By: customer
Service is ridiculously slow despite…
Service is ridiculously slow despite their claim of quick turnaround times, and they denied my first claim, saying it wasn't covered because it took place during the initial 14 day waiting period (it didn't, coverage started Sept. 27, the vet visit was Oct 13). Not a great start, wish I had read the reviews a little closer. I understand insurance is the biggest fraud going today, but this is still disappointing. I'm just finding this out halfway through November.
Insurer: ASPCA
By: Will
it wasn't great
it wasn't great. After receiving the incorrect information, I asked to speak with a supervisor who was great.
Insurer: Healthy Paws
By: Ed Mandelbaum
Quick and simple payments of mt vet bill
Quick and simple payments of mt vet bill
Insurer: MetLife
By: CPA
Very good and reliable insurance.
Very good and reliable insurance. Staff knowledgeable and professional.
Insurer: MetLife
By: Barbara Prejean Margulis
Good plan
I would appreciate it if the clinic could handle the claim submission rather than placing this responsibility on the customer. I appreciate your understanding.
Insurer: MetLife
By: Rhodora Polson
Truly the Best. I swear by PetsBest.
My Chunk is 5 years old now and I have had him insured with PetsBest since he was 8 weeks old. I honestly think getting this insurance was one of the best financial decisions of my life. We have been through 7 surgeries (he's an English Bulldog) and endless food-related allergies flare-ups (I mean, ear infections, skin infections, etc.). We have also been to a ton of different vets in different states (doggie dermatologists, doggie eye doctors, doggie surgeons) and NOT ONCE was my claim denied, and NOT ONCE did I have A SINGLE issue. I think I maybe had to call customer service like once since getting this insurance. You just go to the vet, worry about the best vet care possible, get your receipt, submit it, and within 20-30 days you have your reimbursement. If there's a delay in reimbursing you - they always send a follow up email telling you basically, "hey, so sorry we are taking longer than usual, but we haven't forgotten about you!" I highly recommend PetsBest. I think I have recommended at least 5 people to them.
Insurer: Pets Best
By: Anastasia Spytsya