Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Very professional and kind agent
Very professional and kind agent, well explained terms and details.
Insurer: Nationwide
By: customer Javier
Always very friendly and helpful
Always very friendly and helpful. Insight on what can be done for future and always explains things!
Insurer: MetLife
By: customer
They take great care of my dog at…
They take great care of my dog at Animal Health. And Healthy Paws always covers what they say they’ll cover. It’s hassle free and helps reduce some of the anxiety when your pet is sick.
Insurer: Healthy Paws
By: Tanya Harlow
I had help from two different gals
I had help from two different gals, they each were very helpful and sweet!
Insurer: Embrace
By: Jeff Zimmerman
I appreciate your quick response both…
I appreciate your quick response both to my Inquiries and claims.
Insurer: MetLife
By: customer
Great customer service and amazing app.
Great customer service and amazing app.
Insurer: MetLife
By: Luis Villacres
The app is easy to navigate and the…
The app is easy to navigate and the claim submission was easy. Claim was processed fairly quick and the reimbursement received to my bank account. Seamless process.
Insurer: MetLife
By: Silvia Goodman
Super responsive and helpful
Super responsive and helpful
Insurer: Spot
By: Maria Regina Abueva
spot is the best
I have had 3 other pet insurances in my life, and by far Spot has been the best. Workers are fast and they actually care. Other insurances I had had been horrible and I had to drop them all because they were no help. Until I found spot and this has been a game changer.
Insurer: Spot
By: Nestor Hernandez
I love this company from my experiences…
I love this company from my experiences with my currently covered pet. So, when I got my new one. Of course, I am adding her too. Also this makes it easier to file and reimbursement is quick. Thank you for taking the worry away and helping us get the care my pets need.
Insurer: MetLife
By: Kristina V