Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I've had fetch pet insurance for my cat…
I've had fetch pet insurance for my cat Smokey for 12 years. He passed unfortunately a few months ago but I have to say, between the support I received from the service team as well as my vet, the whole thing couldn't have gone better given the circumstances. I'd like to thank Fetch for all of the good experiences throughout the years whether it be reimbursements on his end of life care, his treatments and the seldom but scary emergency care that we had to go through.
Insurer: Fetch
By: N S
We love Healthy Paws!
Healthy Paws has been amazing since we got our insurance over 11 years ago! Our sweet Lucy just turned 13 and last week developed vestibular disease which was twrrifying to her and to us. We were able to rush her to a wonderful ER vet where she was hospitalized overnight and had blood work and CT which were all normal. They recommended an MRI and we took her the next day to a wonderful neurologist who did the MRI and ruled out anything serious. She was diagnosed with idiopathic (old dog) vestibular disease which has resolved! Because of healthy paws, we were able to do what needed to be done to care for her and reassure us! They have been amazing when we’ve needed them. 2 TPLO surgeries and rehab to name a few issues we’ve dealt with- all covered. Filing a claim is easy on the app and the claims are processed quickly. We love Lucy so much and will do anything and everything for her until she takes her last breath. Thank you healthy paws for being there for us and our sweet girl all these years and for giving us more time with her!
Insurer: Healthy Paws
By: Debbie Hartway
Amanda was super helpful in helping me…
Amanda was super helpful in helping me choose the best pet insurance - she walked me through all my questions in detail and was super friendly. Love Fetch!
Insurer: Fetch Canada
By: Vera
Submitting a claim is easy and being…
Submitting a claim is easy and being reimbursed is quick. All my questions were answered with satisfaction I’m glad I insured my pets with Embrace.
Insurer: Embrace
By: Barbara Cazanave
Customer service telephone operators…
Customer service telephone operators were knowledgeable and courteous. They answered all of my questions. I submitted my vet bill and it was processed accurately and timely. Their payment was loaded directly into my checking account . The entire process was excellent.
Insurer: Spot
By: Wayne Tanimine
Melody is very accommodating & knowledgeable
Melody is very accommodating, nice to talk to, explains everything in detail , very knowledgeable about what my pets need.
Insurer: Nationwide
By: Teresa Del Fierro
The process has gotten way better and…
The process has gotten way better and faster processing time. Excellent service and great insurance company.
Insurer: MetLife
By: customer
Best Pet Insurance I have experienced!
Healthy Paws has done an outstanding job processing claims faster than any other insurance company I have ever used. They keep you updated every step of the way and your reimbursement is deposited in your account within a week. My dog suddenly needed to have a major surgery which happened on Tuesday and was quite expensive. The claim was processed immediately and I received the payment that Friday . My experience with Healthy Paws has been amazing! I highly recommend them to anyone considering pet insurance. They have surpassed my expectations. It’s hard to find a company that can compete with this quality of service.
Insurer: Healthy Paws
By: Debbie Burns Kelley
Fast and worthwhile service for your pets!
So far my experience with MetLife pet insurance has been mostly positive. They quickly review my claims and have always approved my claims for wellness visits and medications for my cats. I did have one instance where I went back and forth with them about an acute condition being labeled as chronic; after appealing twice I just ended up giving up. Thankfully the cost of the issue to me in this instance was minor.
Insurer: MetLife
By: Ryan