Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

76,990 total


November 07, 2025

just OK

it was an average experience

Insurer: MetLife

By: Constance B. Evans

November 07, 2025

The representative was great to work…

The representative was great to work with

Insurer: Nationwide

By: Jackie

November 07, 2025

Great customer service

Great customer service. Fast and efficient service.

Insurer: Spot

By: Shirley Luis

November 07, 2025

Claims are processed fast and have…

Claims are processed fast and have never had difficulty with any of them. I have a dog who has been very sick this past year and not having to worry about the cost has helped tremendously

Insurer: MetLife

By: customer

November 07, 2025

They are so helpful !!

I love MetLife and how trustworthy they are! I’ve always been reimbursed and I know that MetLife always has my pets back

Insurer: MetLife

By: customer - briana smalls

November 07, 2025

Fetch - Gibby

Great service...great experience.

Insurer: Fetch

By: Scott Niles

November 07, 2025

I love this insurance

I love this insurance. I've never had any issues and they get back to you pretty quickly. Its easy to get them information thats required.

Insurer: MetLife

By: C Bursiewicz

November 07, 2025

Wonderful Insurance

I have had a wonderful experience with MetLife Pet. I highly recommend it to anyone that wants and needs pet insurance.

Insurer: MetLife

By: Paula Grimes

November 07, 2025

It was brief and fast.

It was brief and fast.

Insurer: MetLife

By: Diane Lo

November 07, 2025

Good service.

Good service.

Insurer: MetLife

By: Richard

Compare top pet insurance providers plans.

For puppies and kittens, please estimate your pet's full-grown weight.